Will be Responsible for: All real-time monitoring of Transmission network alarms and alerts received from the NMS, EMS, and NE’s. The incumbent will be responsible for identifying and diagnosing all network alarms/alerts and performing first level intervention on all incidents before raising escalation tickets to Network Support and/or Field Teams.
Minimum Qualification:
Diploma in Telecommunications, Computer Studies or any relevant qualification, Member of EIZ or ICTAZ or any relevant body, 1 to 2 years’ experience working in a support role or in the Network Operations Centre. He/she should have extensive knowledge and hands on demonstrated capability of performing basic troubleshooting on ICT equipment, power & cooling equipment, and access control.
Skillset:
Alert/Alarm Management, Problem Management, Undertake first level problem Diagnosis, Correlation and intervention, Ticket Management, Raising of Trouble Ticket, Update the incident management system with appropriate information whenever any incident occurs; Escalate all matters on time so that service is restored as per SLA metrics agreed with clients; Report on all matters affecting service quality, Perform basic daily and weekly system health checks to ascertain system uptime , Handle support calls and advise clients in customer friendly manner
Submit your CV and Application on Company Website : Click Here
Closing Date : 20th February, 2023.
