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Beauty Consultant Color Cafe

Generate Sales

Establish rapport with customers

Smile and greet the customer

Listen to- and observe the customer response and grade the “mood”

Adapt to the customer mood and respond appropriately

Observe the customer for any leads on specific focus areas on shelves (what is the customer looking at?)

Ask open-ended questions to obtain more detail to work with

Listen to the responses and adapt

Communication

Interpersonal

Establish rapport

Identify leads in behaviour

Determine the mood of the customer

Listening

Questioning techniques

Relationship building

Store profile

Consumer behaviour

Product

Competitor activity

Confident

Passionate

Patient

Friendly

Determine customer needs

Consider customer behaviour and focus areas on shelves

Ask discovery questions (“tell me about”; “what colour…”; etc.)

Listen and confirm understanding

Collect “yes” statements

Ensure effective use of “see, feel and think” resources to support decision-making

Implement a skin analysis on customer

Determine customer skin type, face shape, colouring and recommend products that will best suit the clients colouring, skin type, face shape, lifestyle, and age,

While doing makeovers consultant with the customer to establish needs and match products with customer needs.

Keeping up to date with new ranges and trends.

Try promote slow selling items

Communication

Interpersonal

Influence

Questioning to explore

Active listening

Assess customer behavior

Utilization of stock and resources to influence decision-making

Human relations

Identification of needs

Ensure up-selling

Show various options to the customer

Communicate the benefits of various options

If customer chooses the larger size, up-sell additional products

Link advice to benefits

Explore needs of other people (spouse, family, friends, etc.)

Encourage entire range sell – communicate benefits

Increase basket size by link selling products.

Sample customer after sale with other products which the customer could purchase in the future.

Record customer details to follow up about product sampled.

Ensure products are beautifully gift wrapped, packaged as per the brand guidelines.

Customer Service

Maintain relationships with existing fragrance customers and introduce them to skin care and make-up

Collate and organize customer data (products purchased, potential purchase cycle, birthday, special anniversaries, notes for up-selling)

Utilize information in daily plans

Keep customers informed (promotions, events, feedback on product)

Call customers on birthdays, special days, for follow-up

Source new customers

1. Existing fragrance customer

Introduce existing fragrance customer to 3 axe

Collate customer information

Book customer for a consultation on 3 axe.

Follow up on booking

2. Sourcing a new makeup customer

Establish rapport

Identify customer needs

Link needs to brands

Introduce customer to DG Cosmetics by doing a skin analysis on the customer.

Sample new customers from other luxury brands to introduce them to DG cosmetics.

Record customer details on the app

Manage Stock

Assess current stock levels

Physically count stock on hand

Enter data on stock control sheet

Access system (e.g. Retek) and compare stock on hand to stock on system

Compare SOH vs. model stock

Complete out-of-stock template

Keep a copy on file, provide copy to store manager and fax a 3rd to Area Manager

Suggest an order to AM for approval.

Identify and rectify any discrepancies on the ordering system

Confirm SKU availability with ASCO warehouse

Communicate order to AM

Obtain order number

Report on slow selling items and provide action plan to move.

Report any data integrity issues to AM

Ensure stock of all key sellers (AA, A, B SKU’s)

Ensure customer stock requests are taken into consideration when placing orders to model.

Follow-up order

Merchandise stock

Compare delivered stock to invoice

Inform Area Manager of discrepancies

Draw stock from stock room and move to counter

Unpack stock

Price stock

Secure security tags for all stock

Merchandise stock according to planograms and merchandising standards.

Ensure effective housekeeping

Ensure shelves and counters are dust-and stain free at close of business

Ensure all tools are hygienically clean at close of business

Ensure counters are clean and spill- free at the end of each session

Ensure all price stickers are accurate

Ensure shelf-talkers displayed with correct stock

Ensure counters cleaned with the correct cleaning materials

Ensure testers are clean and all make up stand is polished

Ensure dummys/testers are clean and in place

Plan for Efficiency

Draft monthly plans

Consider scheduled in-store promotions

Obtain monthly target from Counter Manager

Compare sales performance, activities and lessons learnt in current month of previous year and incorporate in the planning process

Implement monthly plan as communicated by the counter manager

Drive unit sales

Plan make-over’s and events for the month

Draft weekly plans

Consult monthly plan

Consider sales performance of previous week

Formulate strategies and plans to compensate for short-fall in sales in new week

Identify specific strategies and plans to achieve weekly sales target

Obtain approval from in-store manager and AM for strategies and plans

Update and implement weekly plan

Communicate events with make up artists.

Confirm bookings and follow up with customers.

Draft daily plans

Consult weekly plans

Confirm scheduled activities and resource availability

Identify short-falls of previous day and update daily sales targets

Formulate strategies and plans to achieve sales targets

Implement scheduled promotions and events

Identify high sales periods per day

Ensure counters are staffed for busy hours and sales are maximized

Implement daily plans

Ensure tea and lunch breaks have been scheduled for the day

Customer Eventing

Plan and implement promotions

Consult monthly plan and identify scheduled events

Identify specific target SKU’s

Confirm availability of make up artists

Confirm budget and space with in-store manager

Determine targets per SKU to achieve

Communicate events to in-store managers

Communicate specific resource needs to AM/Brand Manager

Contact and book customers

Prepare area for the event

Ensure all material and resources are available

Run event

Compile an event report (successes, recommendations, lessons learnt)

Forward report to AM

Ensure target is set for event in units and rands

To apply for this job email your details to hr@asco.co.za

Closing Date : 31st March, 2023.

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Finance Assistant Akros Research

Primary School Teacher x1 – Permanent, FLM Management Zambia Sugar