Supervisor Bridgestone EMIA

Job Purpose

Ensure efficient service delivery by managing site staff and assets productively. Maintaining client and vendor relations and performing a variety of administrative tasks. The purpose of this role is to ensure compliance with SLA between Bridgestone and Client.

Main responsibilities

Tyre Maintenance

• All vehicles to leave yard as per SLA agreement. (If not possible customer to sign release form)
• All wheel positions are pressure maintained.
• Actual pressures are taken and captured on survey sheet.
• Tread depth readings are taken over three sections of the tread area.
• Wheel positions are correctly fitted with valve caps and where necessary valve extensions.
• All tyre movements are captured on a Tyre Change Slip.
• All tyres below agreed removal mm must be removed.
• Correct matching must take place by size, tread and status.
• All tyres with Kpa readings under 15% of the recommended pressure must be removed and checked for irregularities.
• All tyres are correctly branded as per agreement.
• All wheel positions are torqued at least once a month.
• Undertake all reasonable requests and instructions, given verbally or in writing that falls within the parameters of own line of duty.

Health & Safety

• Responsible for Health and Safety at the Site
• All employees are provided and dressed in clean PPE.
• Yard and work area are neat and clean at all times.
• Adhere to safety standards at all times.
• All tools and equipment are kept certified and calibrated and recorded on the tool register.
• Communicate any risk, injury, loss of life or damage to company assets to management in line with prescribed company procedures.
• All work to be carried out in accordance to SOP

Stock

• Opening and closing stock are done on a daily basis.
• Stock is taken in a Bridgestone Commercial Stock Book on a daily basis.
• Stock must be taken by size and brand number.
• Stock must be reported to management on a daily basis by using a stock & expense
• report.
• All stock must be balanced to the Maximizer and filed on a daily basis.
• All tyres in stock must have a brand number for identification.
• Make use of a Tyre Deactivation Register.
• All problem tyres must be reported to the customer and signed off.
• Ensure that customers breakdown tyres are returned

Customer Liaison

• Fill out tyre action reports for all vehicles visiting the service centre (communicate all defects to customer).
• Identify all Maintenance Related Problems and report to the Customer.
• Maintain a good working relationship with the Customer.

Breakdowns

• Organize breakdown and standby rosters
• Ensure all breakdowns are attended to
• Breakdowns cannot be declined
• Breakdowns are captured in a Breakdown Log Book.

Asset Management

• All on site tools are captured on a tool register and signed off on a monthly basis.
• All company owned vehicles are serviced when necessary.
• All company owned vehicles are kept neat and clean.
• All company owned vehicles are operated with a Log Book.
Required capabilities
• Customer satisfaction through optimum service delivery
• Skilled and motivated workforce
• Detailed knowledge of OHSA
• Prioritising work schedules and delivery

Education:

• Grade 12
• MS Word & Excel (Intermediate level)
• Drivers License code 08

Experience:

• Up to 2 years supervisory experience
• Proficiency in English
• SAP system experience will be an advantage

Customer Relations:

• Foster trust relationships with customers through actions and proactive support
• Management and Co-ordination of
• Conduct marketing and promotional activities to enhance BSAf sales through channel
• Qualify new business
• Investigate product problems and deal with related queries
• Build and maintain trusted customer relationships and provide product training

Reporting and Business Acumen:

• Collect market data and use intelligently to analyse customer behaviour
• Report on monthly dealer activity, pricing movement, market changes and competitor strategies
• Compile monthly/quarterly reports on channel performance
• Plan and compile itinerary and customer call reports
• Advise on product range, stock rotation etc.

Requirements:

• Matric
• Minimum 3 years’ experience in similar role
• Minimum 2 years’ junior management experience
• Basic Financial management skills (Profit & Loss / Balance sheet)
• Valid Code 8 Drivers Licence
• MS Office Intermediate
• Must be able to work independently and under pressure
• Must have a positive momentum, solid work ethic and result driven
• Effective decision making skills, planning & implementation and communication skills
• Effective communication skills – ability to inspire, intellectually stimulate, direct action for achieving results

Why should you apply?

• We are passionate about our people and want to offer them the opportunity to develop and grow.
• You never stop learning. You will have the possibility to develop yourself via our Learning Management System that is also connected to LinkedIn Learning.
• Bridgestone as a global company drives your career to the next level by offering you possibilities to work in an international setting.
• You will have the opportunity to work with leading technologies.
• You will have the opportunity to experience a dynamic and challenging environment and work on different and innovative projects.
• We help you to drive your career path onward and upward work in a culture of feedback that recognizes you and helps your development.
• You will work in a healthy and safety environment, as safety is a key priority area in Bridgestone.
• You will have the opportunity to participate in our Corporate Social Responsibility activities.