Banquet Coordinator Mika Convention Center

JOB POSITION: BANQUET COORDINATOR

DEPARTMENT: FOOD AND BEVERAGE

REPORTS TO: FOOD AND BEVERAGE MANAGER

SUMMARY:

Responsible to meet, make introduction and ensure that all arrangement and requirements are gathered with the function host prior to function. Read and analyze Banquet event order (BEO) / Banquet Function Plan (FP) in order to gather guests requirements, determine proper set up, buffet, audio visuals, time line and also give attention to any special guest needs.

DUTIES AND RESPONSIBILITIES:

• Establish and improve the reputation of the hotel by offering a very personalized style of service as per the hotels standard operating procedures.
• Timely attend all the telephone calls using clear and professional language, and answer telephones using appropriate telephone etiquette.
• Answer phone, direct to appropriate person and / or take messages.
• Assist with typing of the Banquet and Sales correspondence, i.e. answering mail, confirming banquet arrangements, menus, BEO, FP, memos etc.
• Promptly respond to all inquiries.
• Compose, publish and distribute Banquet event order (BEO) / Banquet Function Plan (FP) to all department heads and personnel who are involved in servicing banquets function.
• Work with management and other heads of departments at all times and assist in carrying out special requirements and duties necessary in adding to the guest’s general comfort and wellbeing.
• Distribute promptly to all departments about notice of any change in the Banquet event order (BEO) / Banquet Function Plan (FP).
• Study requirements of all booked banquets and functions to familiarize and ascertain the possibility of selling additional facilities, to produce extra revenue.
• Sending Banquet event proposals to the guests and being in timely contact with them.
• Call customers to remind before for cut-off dates.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Ensure prompt responses for all enquiry through telephone and emails
• Ensure that all the administrative documents are prepared for the hotel sales team
• Act as a liaison between all related hotel departments and host of the function
• Respond and act upon any special requirement which function host had requested
• Maintain departmental reports and procedures
• Maintain all client information and folders
• Coordinate with Banquet operations on a timely basis to ensure complete customer satisfaction
• Perform all duties as deemed necessary for the success of the department

PREREQUISITE:

A courteous, polite and well-spoken hotelier who is highly efficient and has excellent organizational skills and possess good team spirit. Should have a passion for providing the highest standards of service to the guests. Helpful and approachable to the guest and having the ability to promote hotel Banquets and events facilities and maximize sales opportunities at all times.

REQUIRED QUALIFICATION:

Diploma in Hotel or in Hospitality/Tourism/ Management, Marketing or equivalent. Proficient in Microsoft Office applications. Experience in Property Management Software’s, will be an added advantage.

REQUIRED EXPERIENCE:

Minimum 3 years work experience as a Banquets Coordinator is required. Possess excellent customer care and interpersonal skills. Excellent communication skills necessary.