PATH is currently recruiting for a Temporary IT Support Associate to join the country program team in Zambia. The position holder will be part of a team whose primary responsibilities will include, planning, implementing, supporting, and troubleshooting PATH’s global infrastructure. This position encompasses the areas of optimizing network and system availability, functionality, security, virtualization, remote access, and performance. S/he will work with the IT Officers to assist in major system installations and in diagnosing and resolving complex hardware, software and network problems. The incumbent will be reporting to the Lead Regional Systems Administrator and to be based at the Country Office in Lusaka.
Specific Duties and Responsibilities
Technical Support
Provide first level support for day-day Programme ICT needs, monitor ICT Systems and troubleshooting and Management of ICT Services and Systems.
Ensure compliance with ICT policy in the Office as well as use of PATH’s Standardized hardware and software.
Assist in design, administration and support of networking infrastructure, Server administration and endpoint device setup and management in consultation with the Lead Regional System Administrator (RSA).
Assist in Change management
Assist in planning and execution of upgrades as well as participate in scheduled off-hours service outages and upgrades.
Assist in documenting system operations processes and procedures including installation and testing of network upgrades, failover, and configuration.
Assist in enforcing operational network security guidelines and procedures as well as carrying out periodic IT audits under the advisory of the RSA
Perform new user orientation for PATH Systems, Software, hardware and IT Processes where applicable and refresher training for existing users when necessary.
Submit your CV and Application on Company Website : Click Here
Closing Date : 22nd July, 2023.
