Chief Commercial Officer (COO) – FINTECH PremierCredit Zambia Limited

CHIEF COMMERCIAL OFFICER (COO) – FINTECH

PremierCredit is Zambia’s leading and fastest growing International financial technology (fintech) company operating in emerging markets in Southern Africa. The company operates an online microlending and Investment platform for small businesses and individuals, making financial services inclusive, accessible, and affordable.

As part of our expansion plan, we are inviting applications from suitably qualified, experienced, ambitious, self-motivated individuals to apply for the position of Chief Commercial Officer.

JOB BRIEF

As the Chief Commercial Officer (CCO) of a fintech company, your primary responsibility will be to develop and execute strategies that drive revenue growth and increase market share. You will play a crucial role in shaping the company’s commercial direction, driving sales, and ensuring customer satisfaction. Your expertise in the fintech industry will be vital in identifying new business opportunities, establishing partnerships, and expanding the company’s product and service offerings.

KEY DUTIES AND RESPONSIBILITY

Strategy Development: Collaborate with the executive team to define the company’s commercial strategy, including market positioning, target customer segments, pricing models, and revenue growth plans. Ensure alignment with the overall business objectives.

Revenue Generation: Drive the company’s sales efforts to achieve revenue targets. Build and lead a high-performing sales team, establish sales processes, and monitor sales performance. Identify new markets, customer segments, and business opportunities to maximize revenue growth.

Partnership Development: Identify strategic partnerships and alliances that can enhance the company’s product offerings, distribution channels, and market reach. Negotiate and manage partnerships to drive mutual growth and create a competitive advantage.

Product Development and Management: Collaborate with the product team to define and prioritize product roadmap based on market trends, customer needs, and competitive landscape. Ensure effective product launches and ongoing management to drive customer adoption and satisfaction.

Customer Relationship Management: Foster strong relationships with key customers, understand their needs, and provide exceptional customer experiences. Implement customer success programs to drive customer retention, upsell, and cross-sell opportunities.

Market Intelligence: Stay abreast of industry trends, competitive landscape, and regulatory developments affecting the fintech sector. Conduct market research and analysis to identify emerging opportunities and potential risks.

Team Leadership: Build and develop a high-performing commercial team by setting clear objectives, providing guidance, coaching, and mentoring. Foster a collaborative and results-driven culture that promotes innovation, excellence, and accountability.

Financial Performance: Monitor and analyze commercial performance metrics, including revenue, sales pipeline, customer acquisition costs, and profitability. Take proactive measures to optimize performance, mitigate risks, and ensure financial targets are met.

KEY REQUIREMENTS

Education and Work Experience

Bachelor’s degree in Business, Finance, Economics, or a related field (Master’s degree preferred).

Proven experience (typically 10+ years) in commercial leadership roles within the fintech industry, preferably in a high-growth startup or scale-up environment.

Skills and Competencies

Demonstrated success in driving revenue growth and achieving sales targets.

Strong understanding of fintech products, services, and market dynamics.

Track record of establishing strategic partnerships and alliances.

Excellent leadership, team management, and interpersonal skills.

Analytical mindset with the ability to use data to drive decision-making.

Strong business acumen and strategic thinking.

Exceptional communication and presentation skills.

Ability to thrive in a fast-paced, dynamic environment.