Business Development Manager – ICT VAIMA

THE MAIN PURPOSE OF THE JOB

Accomplishes pre-sales and post-sales technical support. Conducts business development, marketing and sales activities by researching and developing marketing opportunities and plans; implementing sales plans and achieving set revenue targets for Axis Solutions.

DESCRIPTION OF PROCESSES AND OPERATIONS

• Preparing daily, weekly, monthly, quarterly, and annual reports.
• Carries out performance reviews with superior every month
• Improves skills and knowledge through training and certifications.
• Utilise the various tools in the customer relationship management system to capture sales and marketing activities and strictly adhere to them.
• Formulate and implement the strategy of the unit together with peers and supervisors
• Developing and conducting sales campaigns, as well as marketing and promotional plans
• Generate revenue through new sales, cross selling, installations and training.
• Provide insights into new product development and innovation for the territory
• Analyzing and investigating price, demand and competition activities and taking appropriate action.
• Increasing or maintaining positive levels of customer satisfaction by providing impeccable pre and post sales customer support as well as providing important information on the products or services.
• Ensuring that the complaints handling procedure is strictly adhered to.
• Developing and enhancing the brand of the company.
• Representing the company in various conferences, trade fairs, and networking events to attract more clients.
• Ensuring compliance and adherence to legal requirements
• Developing an annual calendar of events for Axis Solutions and key stakeholders.
• Managing relationships with external providers and technology partners (suppliers, vendors).
• Utilise the various tools in the customer relationship management system to capture sales and marketing activities and strictly adhere to them.
• Utilise the various tools in the customer support system to record tickets, projects and customer complaints.
• Carrying out any other duties as delegated by superior.

KEY DECISIONS

• Decides on developing business development strategy for the territory
• Drafts budget and oversees its implementation.
• Decides on types of trainings to be carried out and their frequency
• Decides how business development campaigns are conducted, as well as marketing and promotional plans.
• Decides on which new markets to venture into.
• Decides which new products and value added services to come up with

SUPERVISORY CONTROLS

• Receives supervision from the Country Manager through meetings, emails, memos and interaction on a daily basis.

KEY CONTACTS

Internal

• Executive Management.
• Heads of Departments.
• Direct Reports

External

• Customers.
• Government departments
• Non-Governmental Organisations
• Suppliers.
• Funders
• External Auditors.
• Consultancy.

Educational Qualifications

• Bachelors’ degree in ICT or related discipline.
• Master’s degree / MBA will be an added advantage
• Business Management and Marketing diplomas or certificates or any business qualification such as Digital Platforms will be an add on.

Experience Required

• At least five years in a similar role
• At least three years supervisory and leading experience.

Skills and Attributes Required

• Excellent Communication Skills
• Proficiency in written and spoken English
• Proficiency in written and spoken Portuguese
• Negotiation Skills
• Excellent Customer Care
• Good Teamwork Skills
• Strong Analytical skills.
• Adaptability
• Creativity
• Good Project Management Skills
• Understanding Marketing Concepts,
• Sales Planning,
• Competitive Analysis.

HAZARDS AND SAFETY REQUIREMENTS

Job holder is required to be fully conversant with all safety and fire regulations and actively participate in all fire drills conducted on site.