Branch Manager First Capital Bank Zambia

Join our Team!!!

Be part of an exciting team! If you are a self-starter, looking for a challenging, yet exciting opportunity to grow your career then this is for you!

Applications are invited from suitably qualified, experienced, and skilled candidates to fill the following positions:

Branch Manager

The Branch Manager will be responsible for the day-to-day operations and compliance of the Branch, as well as the management and development of Branch staff.

Roles and Responsibilities

• Manage the day-to-day operational functions of the Branch; including but not limited to Vault and ATM balancing.
• Manage all Branch customer transactions as well as maintain business relationships through frequent interactions with customers as well as approve customer and bank transactions within authority limits.
• Ensure adherence to set limits for Teller and Vault cash levels and maintain internal control standards as well as conduct regular checks on all processes to manage operational risk.
• Ensure compliance to the Anti-Money Laundering Act and Know Your Customer (KYC) policy and compliance with all Bank policies, procedures, and regulations as well as compliance with all statutory bodies and requirements.
• Conducts regular checks on service delivery by maintaining agreed Turn-Around-Time service standards to achieve customer satisfaction to maintain performance standards.
• Markets the Bank’s products and services to expand the Bank’s product reach and increase client base and identify potential target markets to expand the Bank’s product reach and enhance profitability.
• Establish and maintain relationships with key clients in the community to satisfy both Banker/Customer relationships and maintain and grow existing business.
• Perform pre-audits to identify & mitigate operational risks and ensure ongoing adherence with compliance policies and procedures.
• Ensure that all security procedures are strictly followed and that Branch operations are sound.
• Manage customer complaints and provide sound resolutions, information, or additional options.
• Provide relationship banking which is delivered in a timely, courteous, and efficient manner.
• Provide coaching and training to team members to improve productivity and overall efficiency of the team.
• In consultation with Human Resources implement effective Branch succession planning, people management, and Personal Development Plans (PDPs).
• Ensure Business continuity plan is feasible and operational and that it is tested at regular intervals.
• Submit daily, weekly, and monthly activity reports for the Branch.

Critical Qualifications

• Bachelor’s Degree in Business or Social Sciences with at five (05) years’ experience in the Banking Industry or Diploma in a Business or Social Sciences with at least eight (8) years’ experience in the Banking Industry.
• Must be a member of the Zambia Institute of Banking and Financial Services (ZIBFS).
• Must have a clear understanding of current Banking Rules and Regulations.

Critical Skills:

• Business awareness and management skills.
• Strong interpersonal skills to form effective working relationships with people at all levels.
• Must have high integrity and must be a team player.
• Must have excellent communication skills and problem-solving abilities.
• Must be knowledgeable about Branch operations and Bank products.
• Must have high integrity and must be approachable.

Critical Experience:

• Minimum of five (05) years’ experience in the Banking Sector.
• At least two (02) years at middle Management level.
• Working knowledge and experience of Banking and Branch Operations.
• Hands on experience in dealing with Branch Operations and Centralized Processing.
• Experience in dealing with Senior Management.