Digital Training & Design Specialist VITALITE Zambia

Are you up for a challenge and looking to join a great workplace? We are looking for a Digital Training & Design Specialist to join our team. If you think that could be you, please read on.

Who are we?

VITALITE Zambia Limited is a Zambian-registered company founded in 2013. VITALITE was created to increase rural electrification and combat the poverty tax affecting low-income, energy-poor households across Zambia.

Our mission is to make quality products and services accessible and affordable to all Zambian households. We pride ourselves on having been the first to pioneer a fully integrated pay-as-you-go (PAYGO) service in Zambia and aim to become the country’s leading rural service and distribution company.

According to an independent survey of our customers (run by impact reporting agency, 60 Decibels in March 2021), 88% find we’ve very much improved their quality of life.

What’s it like to work here?

• We have built a vibrant and dynamic team in which all of us are treated fairly and given equal opportunity to progress;
• We work in an emotionally safe environment within which we all have the opportunity to `fully express ourselves;
• Everyone is encouraged to create a positive impact for themselves, their colleagues, and our customers by taking full accountability for what we do every day.

According to an independent survey (run by global gender advisory firm, Value for Women);

• 94% of team members feel respected by their colleagues
• 97% of team members like our mission and purpose
• 86% of team members believe men and women have equal career opportunities
• 94% of team members believe issues of sexual harassment are taken seriously here
• 89% of team members believe we encourage open and honest communications

What is the job about?

The Digital Training & Design Specialist plays a pivotal role in revamping training programs for sales agents and staff members. They are responsible for creating visually captivating training materials and digital content for newsletters, intranet, and various communication channels, ensuring that information is both informative and engaging. Collaborating closely with the Agent Management team and other stakeholders, they drive the development of innovative training initiatives that meet evolving needs and align with organizational goals. This role presents a unique opportunity to make a meaningful impact on both professional development and communication effectiveness.

The Digital Training & Design Specialist will, among other duties, be expected to perform the following tasks:

• Develop specialized training modules tailored to the unique needs of sales agents, and staff members, focusing on areas such as product knowledge, sales techniques, and customer relationship management.
• Supporting internal communications through the creation of visually appealing digital content.
• Collaborate closely with the Agent Management team to identify areas for improvement in sales agent training and develop innovative solutions to address them.
• Enhance existing training programs, such as the VitAcademy Training program, Digital Facilitated Training (DFT), and Salesforce Effectiveness Training programs (SFET), by integrating cutting-edge digital design elements and interactive content to increase engagement and retention among sales agents and staff members.
• Create visually appealing digital content and designs, including infographics for Standard Operating Procedures (SOPs) and related company policies, ensuring clarity and accessibility for all sales agents and staff members.
• Develop training materials specifically geared towards sales agents, covering topics such as product features and benefits, objection handling, and closing techniques.
• Design and produce animated videos for training purposes, including tutorials on key processes outlined in the agent training manual and SOPs, to facilitate comprehension and retention among sales agents and staff members.
• Conduct regular assessments of training effectiveness and gather feedback from sales agents and staff members to continuously refine and improve training content and delivery methods.
• Act as a resource and mentor for internal trainers, including ATLs, providing guidance on incorporating digital design principles and effective training methodologies into their programs.
• Ensure alignment between training initiatives and the overall organizational strategy, working closely with leadership to identify training priorities and objectives for all sales agents and staff members.

To qualify for this role, you should have:

• A minimum bachelor’s degree in Business Administration, Marketing, or a related field is preferred
• Proven experience in digital design, animation, and video production.
  Proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, After Effects).
• Strong creative skills and ability to translate concepts into visually compelling designs.
• Excellent communication and collaboration skills.
• Detail-oriented with a focus on quality and accuracy.
• Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
• Knowledge of instructional design principles and adult learning theories is a plus.
• Specialized training or certification in Graphic Design, Multimedia Design, Digital Media, or related fields is preferred.

Benefits

• Opportunity to play a key role in enhancing training programs and internal communications.
• A collaborative work environment with opportunities for professional growth and development.
• Competitive salary and benefits package.
• Make a meaningful impact by creating engaging and effective digital training materials that empower our team members to succeed.

Female candidates are encouraged to apply