We seek a highly skilled customer service agent to join our team. The successful candidate will be responsible for recruiting, training, registering, and supervising drivers/riders, handling client queries, resolving product/service issues, and providing technical support.
Key Responsibilities:*
1. Recruit, train, register, and supervise drivers/riders.
2. Create driver accounts on the system.
3. Handle client/driver/rider queries and complaints.
4. Resolve product/service issues and provide technical support.
5. Troubleshoot problems via phone, email, and walk-in inquiries.
6. Monitor driver/rider payments.
7. Call offline drivers to motivate online presence.
8. Provide ongoing service and support.
9. Maintain updated knowledge of company services, products, and policies.
10. Collaborate with team members to improve service quality.
11. Represent the company with positive customer relations.
*Additional Responsibilities*
1. Perform duties as assigned by management.
Preferred candidate qualifications & experience
Grade 12 Full Certificate
Computer Literate
Work Experience in Customer Service
Location; Kitwe
Apply by emailing your application and Curriculum Vitae to: Matthias@faircarhires.com not later than Thursday 7th November 2024
