Delivery Channels Officer FINCA Zambia

The core functions for delivery channels officer is to support, develop, integrate and manage the banking products and services alternative delivery channels

COMPETENCIES

• Teamwork: Ability to work well in a team environment
• Vendor Management: Ability to manage third-party vendors or service providers involved in delivering products or services through different channels.
• Attention to Detail: Being meticulous in ensuring all aspects of delivery channels are functioning properly, from system updates to customer feedback.
• Project Management: Skilled in planning, executing, and monitoring projects related to the improvement and maintenance of delivery channels. Proficient in managing timelines, resources, and budgets
• Problem-Solving Mindset: Ability to identify issues in delivery channels quickly and develop practical solutions to improve service delivery or resolve operational challenges.
• Strong Networking, technical, communication, data analysis, customer service skills
• Knowledge of ISO messaging formats and Switching Technologies
• Experience with Linux operating systems and Card Production Implementation.
• A hard-working self-starter with initiative, able to set own priorities
• Experience with API testing and troubleshooting

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee daily operations of all delivery channels, ensuring they meet service level agreements and company objectives
• Manage the Delivery Channels (Switch application) and related software, users and its related hardware.
• Manage the delivery channel side of Core Banking Application (POS) and its related hardware.
• Ensure the good working between Core Banking – channels Switch – Devices.
• Track system uptime, response times, and error logs to proactively identify potential issues before they impact users or operations.
• Perform routine application maintenance, ensuring that updates, patches, and system optimizations are applied to enhance performance
• Maintains, submit, tests and patches issues related to Channels Switch/POS with vendors
• Helpdesk and support on different levels with internal client/staff on the Core Banking and the delivery channels
• Monitors and supports alternative delivery channels performance such as BREFT switch and ensure agreed upon uptime is achieved.
• Identify potential risks related to the delivery channels, including technological issues, logistical or compliance concerns, and develop strategies to mitigate these risks

QUALIFICATIONS

• First degree in computer science or electronics and Information Technology or equivalent.
• 3-5 years of experience in banking, fintech, or digital services, especially focusing on payment systems, mobile apps, or POS/POS management
• Certifications: cybersecurity, project management, ITIL Foundation or digital tools are an added advantage.