JOB SUMMARY
Unicaf, the leading online platform in sub-Saharan Africa offering quality higher education degree programs in collaboration with UK, US, African and European universities, is growing and looking for Telesales staff in Lusaka, Zambia.
JOB DESCRIPTION
Responsibilities:
- Support and provide superior service to students & potential students via telephone.
- Use questioning and listening skills that support an effective telephone conversation
- Provide customers with product and service information
- Process documents, forms, and applications
- Identify and escalate priority issues
Requirements:
- Minimum academic qualification of a completed Bachelor’s degree – A postgraduate degree is considered an advantage
- Experience length preferably a minimum of 2 years of office work experience
- Excellent verbal and written command of the English language (a must)
- Excellent conversational skills on the phone in English
- Excellent computer skills and people skills
- Attention to detail
- Excellent time management
- Ability to reach assigned targets
- Previous experience in a call centre will be considered an advantage.
Traits to be successful in this career:
- You are determined and focused.
- You enjoy continuous learning and improving.
- You enjoy reaching your goals and you want to help others do the same.
- You enjoy speaking with people online and on the phone.
Interested candidates are invited to send their CV and a brief cover letter to: vacancies@zambia.unicaf.org with the subject line “Student Advisor Telesales”
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