Human Resource Officer Mary Begg Health Services (MBHS)

About Mary Begg Health Services (MBHS):
At MBHS, we pride ourselves on delivering high-quality healthcare with compassion, professionalism, and integrity. Our team is made up of dynamic individuals who are passionate about making a positive difference in the lives of our patients, clients, and community.

Position Summary:
We are seeking a proactive, professional, and detail-oriented Human Resource Officer to join our HR team. This role will support the day-to-day operations of the HR department and serve as the primary point of contact for all HR-related matters at assigned MBHS clinics.

As the HR Officer, you will play a vital role in supporting staff and management, ensuring adherence to labor laws, company policies, and fostering a culture of professionalism, confidentiality, and continuous improvement.

Requirements:

• Bachelor’s Degree in Human Resource Management, Business Administration, or a related social science.
• Registered member of the Zambian Institute of Human Resource Management (ZIHRM) with a valid practicing license.
• 3–4 years of proven experience in a similar role.
• Previous HR experience in a hospital or healthcare setting will be an added advantage.
• Strong knowledge of Zambian labour laws and HR best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• High level of confidentiality, professionalism, and attention to detail.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Sheets.
• Ability to maintain high levels of confidentiality and handle sensitive information with discretion.

Key Responsibilities:

• Serve as the on-site point of contact for all human resource matters.
• Provide guidance and Human Resource advisory services to staff and management on HR policies, disciplinary matters, and employee relations.
• Draft and administer employment contracts and offer letters.
• Maintain accurate and up-to-date employee records and HR databases.
• Support the recruitment, onboarding, and induction processes.
• Monitor staff appraisals, absenteeism, and leave schedules.
• Assist in compiling HR reports, maintaining benefit programs, and managing staff files.
• Liaise with the Senior HR Officer on disciplinary issues, staff terminations, and performance matters.
• Provide accurate payroll data and ensure compliance with employment laws.
• Uphold the confidentiality and integrity of all HR information and processes.
• Provide excellent customer service to all MBHS staff and clients.

Why Join MBHS?

• Work in a values-driven, patient-centered healthcare organization.
• Contribute to the wellbeing and growth of our healthcare teams.
• Be part of a supportive and collaborative work environment.
• Opportunities for learning and professional development.