Custodian-Chipata Branch Absa Group

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Job Summary

• Manage the physical cash and foreign exchange bulk stock of the Branch
• Perform any other duties as assigned by the line Manager.

Job Description

Responsible for managing the vault and all cash supplies on the tills (beginning and end of day and intra-day )as well as cash sorting and repatriation.
Monitor cash levels held by the cashiers and in the vault throughout the day to ensure that both elements are within limits s
Order Branch cash from cash provider or central Bank in accordance with limits set by the country head office.
Assist with daily reconciliation of Branch total cash. Immediately escalate all cash issues directly to the Team Leader Cash or Branch Manager in accordance with current procedures
Ensure cash is packed correctly by front line.
Carefully count all cash received or dispensed to ensure that errors are avoided .Barclays has a zero tolerance policy for teller errors and appropriate action will be taken, which may include formal disciplinary procedures.

CUSTOMER SERVICE 15%

Undertake cashier and enquiries duties as required in order to provide excellent customer service at the counter as back up only.
On occasion, own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
Responsible for managing the cash in the ATM and all cash supplies to the ATM
Monitor cash levels in the ATM and replenish and ensure that ATMs are operating within Limits
Respond to ATM calls within 30 min
Order ATM cash from the vault
Reconciliation of ATM on a daily basis in the morning and before 13hrs daily
Ensure Cash is packed correctly and well sorted before feeding the ATMs
Carefully count the cash before loading into the ATM and ensure that the ATMs are balancing
Follow the ATM complaint management process and resolve ATM queries as per process
Undertake other ATM custodian duties as required in order to provide excellent services
Maintain ATM uptime at 98%

Sales Leads 5%

Identify sales leads through reviewing income levels on customer statements, questioning customers when they mention specific needs and referring any new leads to Customer Advisors.

When specific sales campaigns are running in the Branch explain the campaign details in brief to customers, and direct them to the Personal bankers for further information.
RIGOUR 5%

Reconcile own till cash at the beginning and end of each day, as well as when cash is
Restocked or.

Count the boxes in the safe custody area as part of the close of day Branch checks.
Ensure that all transaction records are kept meticulously and in accordance with Bank procedures .Make such documents available for review /control purposes when required.
Hold one of the two keys to the vault and/or strong room
Conduct snap checks as allocated by Branch operations Manager
Contribution to the team 5%

Outputs:

Provide cover for Branch Managers at other outlets when required.

Provide honest, direct and constructive feedback to others.

Share knowledge experience and best practice with team members and other branch managers.

Risk and Control

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)