Category Archives: Vacancies

Relationship Manager-Institutional Banking

Access Bank Zambia Limited commenced operations in September 2008. The Bank is a member of the Access Bank Group, a leading multinational, financial services franchise made up of seven African Banking subsidiaries and one in the United Kingdom.

Leveraging off the network and capabilities of the Group, we are at the forefront of innovation in the Zambian Banking sector pioneering electronic payment of taxes in 2010 and launching first U.S Dollar Credit Card issued by a Zambian Commercial Bank in 2012. Access Bank Zambia is seeking to recruit self-motivated, enthusiastic and innovative persons to fill the following positions:

Relationship Manager-Institutional Banking

Reporting to the Head of Institutional Banking, s/he will:

  • Draw up work schedules for identifying and marketing prospective customers
  • Plan and report on Marketing calls for the unit
  • Negotiate foreign exchange and credit rates with customers within limits set by the bank to ensure maximum profitability to the bank
  • Prepare the Team’s annual budget for consolidation and incorporation into the Group budget by the Group Head

Qualification and Skills:

  • Minimum First Degree from recognized university in a relevant discipline,
  • Minimum of 5 years’ experience in a bank or other financial institution.




Please indicate the job title in the subject of your email and use your full name and the job you are applying for as the filename of your application.  Applications should consist of your cover letter and CV only, in a single document. Hand delivered or posted will not be accepted. The closing date for accepting applications is 24th January, 2018. Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

Only short listed candidates will be contacted.

All applications should be e-mailed to: vacancies.accessbankzambia@gmail.com

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Political Parties Program Manager

The National Democratic Institute for International Affairs (NDI) is a nonprofit, nonpartisan organization working to support and strengthen democratic institutions worldwide through citizen participation, openness and accountability in government. NDI has supported democratic institutions and practices in every region of the world for more than two decades. Since its founding in 1983, NDI and its local partners have worked to establish and strengthen political and civic organizations, safeguard elections, and promote citizen participation, openness and accountability in government. NDI will work in Zambia to support democratic institutions, including political parties, better able to engage with stakeholders and citizens on national policy, legislation development and citizen concerns and priorities.

NDI invites applications from suitably qualified and experienced persons to fill the vacant post in Lusaka detailed below. To perform this job successfully, an induvial must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Political Parties Program Manager

February 1 – August 31, 2018

The Political Parties Program Manager will be responsible for the overall management and leadership of NDI’s political parties program. The Political Parties Program Manager will report to the Country Director.

Essential Duties and Responsibilities

  • Designs and oversees the implementation of program activities in accordance with NDI’s program deliverables.
  • Provides assistance and team leadership in day-to-day internal management of all political parties’ issues and acts as a focal point in political party-related correspondence.
  • Contributes to the planning, design and evaluation of NDI’s projects in Zambia in collaboration with local partners, political parties, in-house experts and external consultants/advisors.
  • Responds to NDI staff inquiries requiring functional or political party expertise and provides political analysis of current events.
  • Serves as an NDI representative at local conferences and meetings and assists with NDI’s public outreach to political parties and civil society organizations.
  • Provides training and facilitation in NDI’s political party capacity building activities
  • Supervises, trains, guides and mentors subordinates.
  • Monitors, evaluates and provides comprehensive reports on program activities, achievements and challenges.
  • Other duties as assigned by the Country Director.

EDUCATION AND/OR EXPERIENCE

  • Bachelor’s degree, preferably in International Relations or Political Science; graduate degree desired.
  • Minimum of five years relevant work experience in international development, governance, community organizing, political campaigns, organizational development, or legislative affairs.
  • Additional years of relevant work experience may be substituted for educational requirement on a one-for-one basis.




REQUIRED SKILLS AND ABILITIES

  • Exceptional interpersonal skills and cultural sensitivity to effectively interact with political parties, all levels of staff, U.S. and foreign government personnel, members of donor organizations, and policy makers
  • Ability to maintain NDI’s commitment to non-partisanship
  • Superior oral communications skills to effectively present information, respond to questions and discuss contentious issues
  • Exceptional analytical skills for interpreting complex program and political issues and to think innovatively and introduce new concepts
  • Ability to adjust programmatic activities based on changing political circumstances and in response to needs articulated by local partners and program stakeholders
  • Superior writing skills, clear and persuasive, and ability to edit various program-related documents
  • Established network of significant contacts and political leaders
  • Experience in program design, monitoring and evaluation, training and facilitation
  • Ability to prioritize, delegate and monitor program responsibilities and tasks
  • Experience managing junior staff
  • Capacity to work both independently and as a member of a team
  • ICT skills required: word processing and spreadsheet applications. Experience with Google Apps (Gmail, Google Drive, Google Docs) desired.
  • Budget management and basic accounting skills
  • Ability and willingness to travel to regional locations

Applications for the above positions should include a cover letter, updated Curriculum Vitae (CV) with names and telephone numbers of three traceable references. The documents should be addressed to Country Director, NDI Zambia and e-mailed to: ndizambiavacancies@gmail.com. Documents must be received by 29 January 2018 for consideration. Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

Only shortlisted candidates will be notified.

NDI is an equal opportunity employer.

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Transaction Products Senior Specialist

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Products and Channels Department at Head Office:-

TRANSACTION PRODUCTS SENIOR SPECIALIST (X1)

JOB PURPOSE

  • To lead the Transaction Products team and be responsible for transaction product management and new transaction product development for all customer segments of Zanaco with a view of improving customer experience with the Bank while maintaining established controls and processes.
  • To drive the department’s transaction product development and management agenda.

Under the supervision of the Head Products Management, the following are among the Job Key Responsibilities:-

  • To manage the entire transaction product portfolio life cycle from new product development to review and monitoring.
  • To manage a team of high performance transaction Product Managers.
  • To identify market requirements for current and future products in liaison with stakeholder departments.
  • To develop and manage a transaction products go-to-market plan, working with all stakeholder departments to execute.
  • To maximize business value from transaction products, optimizing transaction products to achieve the business goals while maximizing return on investment.
  • To work with sales, marketing, channels and innovation teams to identify and understand needs and opportunities.
  • To analyze customer and end-user engagement metrics and make data-driven decisions about future transaction product improvements.
  • To understand customers current and anticipate their future transaction needs through regular interaction with relevant stakeholders.
  • To recommend new transaction products to develop, and existing transaction products to decommission based on customer needs analysis and transaction product performance reviews.
  • To work closely with the marketing and sales teams to ensure the successful adoption of new transaction product features and functionality
  • To translate business needs into requirements, drive consensus, including developing transaction product success metrics.
  • To identify and conduct interactions with external transaction products stakeholders and key opinion formers.
  • To provide input in discussions and decisions around product development options (i.e. buy vs build vs outsource/partner)
  • To attend key product events and keep abreast of all relevant competitor activities as well as transaction product reports and findings.
  • To manage all aspects of the department’s policies, objectives and initiatives that relate to transaction products.
  • To work in close collaboration with stakeholder departments to optimize transaction products delivery through the Bank’s channels and give them the necessary promotions.
  • Any other duties that will be assigned by management.

INTERNAL/EXTERNAL CONTACTS

External: Customers, third party service providers
Internal: All Divisions




QUALIFICATIONS AND EXPERIENCE

  • Grade 12, Credit or above mandatory in Mathematics and English and any other three subjects.
  • University Degree in a relevant subject.
  • At least five (5) years in marketing product development and/or sales.
  • Knowledge of banking practices and operations, the external environment and regulatory environment.
  • Knowledge of the local market, customers and competitors.
  • Proven ability to work with a larger cross-functional team.
  • Experience in financial services and ability to learn fast.

JOB CORE COMPETENCIES

  • Positive attitude
  • Team player
  • Efficient time management
  • Strong knowledge of bank products and channels
  • Understanding of product and channel market demands
  • Cross selling abilities
  • Excellent communicator and motivator
  • Ability to understand and interpret customer needs
  • Strong analytical, troubleshooting and problem solving skills

APPLICATION PROCEDURE

All applications MUST have an application/cover letter, copies of qualification certificates including Grade 12 and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to vacancies@zanaco.co.zm no later than Monday, 29th January, 2018.

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.

Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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PwC – Graduate Recruitment

Graduate Recruitment

Your career is just that, yours. You choose it. You live it. You make it happen. To get the best from it, you need the best opportunities. That why opportunities are at the heart of a career with us. Opportunities to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.

At PwC, our purpose is to build wust in society and solve important problems. We a network offims 158 countries with more than 236,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com/zm.

We are looking to give talented individuals an oppoftunity of a lifetime by joining PwC Zambia in our Assurance and Tax Practice Units. If you have the following qualities, you are the right person to apply:

  • An upper class degree from a recongnised university or professional qualification such as ZICA, ACCA, CIMA, recognised IT certification
  • Strong witten and verbal communication and relationship building skills
  • Self motivated, proactive and flexible
  • Integrity and a passion for business
  • Ambitious and committed to puming a career in a demanding professional environment
  • Students who will be sitting final exams for either a University degree or professional qualification and those who are awaiting results are eligible to apply.

Apply online at www.pwc.com/zm/en/careers/vacancies

Please ensure that you upload copies of your qualifications and that your telephone and email details are correct on the application to avoid missing out on a career opportunity at PwC.

Deadline for submitting the application is 31 January 2018.

Please note that only online applications will be reviewed.

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Senior Scientific Officer – Microbiology

EMPLOYMENT OPPORTUNITIES

The Tropical Diseases Research Centre is a National Health Research Institution established by Act of parliament No. 31 of 1982 under the ministry of health. The Centre is mandated to conduct research and training in Tropical Diseases and other diseases of national health importance such as HIV/AIDS and Tuberculosis and other Opportunistic infections.

The Centre has continued to embrace a multi-disciplinary team of experts including medical scientific and non-medical staff to execute its functions in order to fulfil its mandate.

Applications are invited from suitably qualified and experienced persons who are self-motivated and result oriented to fill the following vacancies: –

1. Senior Scientific Officer-Microbiology

Qualifications and Experience Requirements

  • Full Grade Twelve School Certificate
  • A PhD in the field of Medical microbiology
  • A minimum of at least three years experience in the Medical Microbiology field
  • Practical experience in a Medical Microbiology laboratory
  • Registration with Health Professions Council of Zambia preferably




Main Duties

  • To formulate and participate in formulating competitive research proposals for research grants.
  • To implement and monitor the Quality Management System to ensure the laboratory attain and maintain ISO 15189 Accreditation.
  • To supervise all activities in the Microbiology and TB Sections including supervision of subordinates.
  • To ensure effective performance of essential microbiological laboratory tests and production of reliable and precise results
  • To ensure development and evaluation of laboratory diagnostic techniques for research and diagnosis of microbial infections
  • To ensure correct interpretation of research diagnostic, and epidemiological results
  • To supervise the development and maintenance of advanced Standard Operating Procedures(SOPs) and use of standard laboratory equipment
  • To perform data collection, data analysis and reporting duties
  • To participate in formulating policy documents
  • To participate in undertaking Monitoring and Evaluation activities
  • To perform any other duties as assigned by the Supervisor Scientific Officer-Microbiology

Hand written application letters accompanied with detailed Curriculum Vitae, copies of academic and professional qualifications from recognized institutions should be addressed not later than 24th January, 2018 to: –

The Director
Tropical Diseases Research Centre
Ndola Central Hospital
6th and 7th floors
P. O Box 71769
NDOLA

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Scientific Officer

EMPLOYMENT OPPORTUNITIES

The Tropical Diseases Research Centre is a National Health Research Institution established by Act of parliament No. 31 of 1982 under the ministry of health. The Centre is mandated to conduct research and training in Tropical Diseases and other diseases of national health importance such as HIV/AIDS and Tuberculosis and other Opportunistic infections.

The Centre has continued to embrace a multi-disciplinary team of experts including medical scientific and non-medical staff to execute its functions in order to fulfil its mandate.

Applications are invited from suitably qualified and experienced persons who are self-motivated and result oriented to fill the following vacancies: –

Scientific Officer

  • To formulate and participate in formulating competitive research proposals for research grants.
  • To implement and monitor the Quality Management System to ensure the laboratory attain and maintain ISO 15189 Accreditation.
  • To supervise all activities in the Microbiology and TB Sections including supervision of subordinates.
  • To ensure effective performance of essential microbiological laboratory tests and production of reliable and precise results
  • To ensure development and evaluation of laboratory diagnostic techniques for research and diagnosis of microbial infections
  • To ensure correct interpretation of research diagnostic, and epidemiological results
  • To supervise the development and maintenance of advanced Standard Operating Procedures(SOPs) and use of standard laboratory equipment
  • To perform data collection, data analysis and reporting duties
  • To participate in formulating policy documents
  • To participate in undertaking Monitoring and Evaluation activities
  • To perform any other duties as assigned by the Supervisor




Qualifications and Experience Requirements

  • Full Grade Twelve School Certificate
  • At least a Masters Level in Medical microbiology or related field
  • A PhD in the field of Medical microbiology will be an added advantage
  • A minimum of at least three years experience in the Medical Microbiology field
  • Practical experience in a Medical Microbiology laboratory
  • Registration with Health Professions Council of Zambia preferably

Hand written application letters accompanied with detailed Curriculum Vitae, copies of academic and professional qualifications from recognized institutions should be addressed not later than 24th January, 2018 to: –

The Director
Tropical Diseases Research Centre
Ndola Central Hospital
6th and 7th floors
P. O Box 71769
NDOLA

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Relationship Manager – Commercial Banking

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Commercial & Agriculture Banking Department to be based in Lusaka and Kitwe:-

RELATIONSHIP MANAGER – COMMERCIAL BANKING (X2)

JOB PURPOSE

To manage and sustain a portfolio of Commercial Banking customers, building long term relationships based on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service. Under the supervision of the Senior Relationship Manager, the following are among the Job Key Responsibilities:-

  • Responsible for business development both with new and existing customers.
  • Cross sell full commercial and agriculture products set as a primary objective.
  • Adjust risk portfolio contributions as well as other performance metrics such as customer satisfaction.
  • Develop a relationship plan for customers including sales and contact strategy.
  • Develop and implement a client-calling schedule to visit all clients in the portfolio.
  • Identify and take ownership of sales leads generated from associate Business Unit stakeholders.
  • Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances dictate).
  • Work with specialists like Transactional Services, Trade Finance and Treasury to maximise sales of these products to customers.
  • Take overall responsibility for the Bank’s relationship with customers including negotiation of pricing and service levels.
  • Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
  • Monitor and ensure adherence to risk service standards.
  • Produce call reports in agreed format for all scheduled significant business meetings, these should be filed in the shared folder and customer file.
  • Research, create and follow up on a target list for potential new business.
  • Identify priority customers to assess their present and potential contribution.
  • Manage and control portfolio within agreed limits by monitoring daily excesses to ensure that client facilities are managed within the parameters set by Credit Risk.
  • Work in partnership with Credit Analysis Specialist on new and existing credit applications, providing guidance on credit appetite and consulting with Credit Risk team as appropriate.
  • In the event of credit quality deterioration, the Relationship Manager (RM) will be responsible for producing briefs and associated updates.
  • Ensure proper segmentation codes applied against assigned portfolio of customers.
  • Interact frequently and closely with all clients to analyse and establish ongoing needs and to assist clients to better understand their financial requirements.
  • Accurately and efficiently process customer mandates/documentation requirements for financial facilities.
  • Plan and implement annual credit reviews for the portfolio.
  • Explain and structure/customise credit loan facility options, parameters and qualifying criteria.
  • Support customers in the completion of credit application information requirements.
  • Notify customers regarding the approval/decline of credit loan facilities.
  • Explore alternative solutions in the event of declines from Credit.
  • Monitor clients due for repayments and ensure collections are effected.
  • Manage and control industry sector, client exposure, and securities held to contain risk.
  • Complete disclosure to the customers in terms of service fees, and commissions.
  • Manage the performance contribution of support staff.
  • Any other responsibilities or tasks as maybe assigned by management.

INTERNAL/EXTERNAL CONTACT

  • External: Client/Customers
  • Internal: All Divisions

QUALIFICATIONS AND EXPERIENCE

  • Degree in Economics, Finance, Sales or Marketing or equivalent.
  • At least four (4) years sales experience.
  • Credit knowledge, relationship management focused resources.
  • Good knowledge of general banking practices and procedures.
  • A good current knowledge of different industry sectors and sector risk profiles/ trends.
  • A thorough knowledge of multi-level products available to commercial/agriculture banking customers and pricing structures.
  • A good knowledge of competitor offerings and structures.
  • A good knowledge of the Companies Act for correct documentation/ mandate preparation purposes.




JOB CORE COMPETENCIES

  • Verbal and written communication.
  • Delighting customers.
  • Networking/Liaison.
  • Persuading and selling.
  • Drive for results.
  • Analytical thinking.
  • Team work.
  • Strong numerical skills and financial acumen.
  • Negotiation skills.

APPLICATION PROCEDURE

All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to vacancies@zanaco.co.zm no later than Tuesday, 23rd January, 2018. Kindly note that you MUST attach copies of qualifications along with the application/ cover letter and curriculum vitae.

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.

Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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HR Business Partnering Senior Specialist

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified  members of staff with relevant experience for the following job aimed at contributing to the Bank’s strategic vision, in the Human Resources Division at Head Office:-

HR BUSINESS PARTNERING SENIOR SPECIALIST (X2)

JOB PURPOSE

To support the HR Business Partnering (HRBP) Head in the provision of day to day support to assigned departments in the Bank and ensure that the Bank’s HR strategy and people agenda is operationalized in adherence to all relevant HR policies, processes and procedures, laws and other relevant guidelines.

Under the supervision of the HR Business Partnering, the following are among the Job Key Responsibilities:-

  • To ensure that assigned departments are effectively engaged to establish the key HR support requirements.
  • To understand key concerns among staff and ensure that these are effectively addressed by engaging the appropriate departments.
  • To ensure that staff are consistently taking leave to reduce the departments leave liability and ensure that staff are getting sufficient rest.
  • To ensure that all staff changes are effectively and efficiently communicated to all affected staff and stakeholders.
  • To gather information on key metrics within assigned departments and ensure that information is supplied to HR Operations for use in management reports.
  • To continuously engage with staff in assigned departments and to ensure resolution of emerging concerns promptly and effectively.
  • To effectively facilitate the Grievance and Disciplinary process for staff in assigned departments in order to uphold the highest standard of discipline and employee satisfaction/welfare in the Bank.
  • To communicate / address matters affecting employees both formally and informally and ensuring effective delivery of agreed employment benefits and services as per binding contracts and awards.
  • To provide the HRBP Head with information on any key risk issues in assigned departments that may need addressing.
  • To provide support in assigned departments on any key risk issues in assigned departments that may need addressing and ensure that such risks are addressed.
  • To facilitate staff sensitisation and access to all key employee wellness programmes.
  • To support respective people managers to review and implement employee engagement initiatives.
  • To facilitate efficient and high quality recruitment and selection of staff in assigned departments in liaison with the Talent Acquisition and Management department to ensure highly qualified/ top performers are recruited for the Bank.
  • To ensure approved headcount in assigned departments and regions is tracked and
    maintained.
  • To ensure effective implementation of the Bank’s performance assessment and measurement systems and process.
  • To implement and monitor the performance management process and calendar that supports the achievement of business objectives, analyse results and provide feedback.
  • To facilitate the talent review, identification and succession planning process in liaison with the Talent Acquisition and Management Unit so as to ensure that the Bank is attracting, retaining and developing appropriate talent.
  • To facilitate the identification and development of high-potentials.
  • To support the HRBP Head in ensuring that assigned departments have a comprehensive succession plan and sufficient cover/bench strength for all critical roles.
  • To facilitate/ participate in career and succession planning discussions for staff in assigned departments in liaison with Talent Acquisition and Management Unit.
  • To support the HRBP Head with departmental manpower planning and ensuring blueprints and organograms are updated.
  • To ensure that all HR related interventions for assigned departments are implemented.
  • Any other responsibilities or task as maybe assigned by management.

INTERNAL/EXTERNAL CONTACT

  • Internal: All Divisions
  • External: Local Regulators, Unions, Vendors

QUALIFICATIONS AND EXPERIENCE

  • Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
  • University Degree in Human Resources or other relevant subject.
  • At least five (5) years related work experience with at least 3 – 4 years at management level.
  • Demonstrated knowledge of local labour laws and HR Regulations, policies and procedures.
  • Strong employee relations background and experience.
  • Certifications: ZIHRM license.
  • MS Office proficiency.




JOB CORE COMPETENCIES

  • Communication skills, verbal & written.
  • Judgement and decision-making.
  • Drive for results.
  • Influencing and negotiation.
  • Networking and liaison.
  • Problem solving.
  • Building relationships.
  • Analytical Skills.
  • Customer Service Orientation.
  • Detail oriented, highly organized, flexible with a positive attitude, team player.

APPLICATION PROCEDURE

All applications MUST have an application/cover letter, copies of qualification certificates including Grade 12 and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to vacancies@zanaco.co.zm no later than Friday, 12th January, 2018.

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.

Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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HR Business Partnerning Senior Specialist

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified  members of staff with relevant experience for the following job aimed at contributing to the Bank’s strategic vision, in the Human Resources Division at Head Office:-

HR BUSINESS PARTNERING SENIOR SPECIALIST (X2)

JOB PURPOSE

To support the HR Business Partnering (HRBP) Head in the provision of day to day support to assigned departments in the Bank and ensure that the Bank’s HR strategy and people agenda is operationalized in adherence to all relevant HR policies, processes and procedures, laws and other relevant guidelines.

Under the supervision of the HR Business Partnering, the following are among the Job Key Responsibilities:-

  • To ensure that assigned departments are effectively engaged to establish the key HR support requirements.
  • To understand key concerns among staff and ensure that these are effectively addressed by engaging the appropriate departments.
  • To ensure that staff are consistently taking leave to reduce the departments leave liability and ensure that staff are getting sufficient rest.
  • To ensure that all staff changes are effectively and efficiently communicated to all affected staff and stakeholders.
  • To gather information on key metrics within assigned departments and ensure that information is supplied to HR Operations for use in management reports.
  • To continuously engage with staff in assigned departments and to ensure resolution of emerging concerns promptly and effectively.
  • To effectively facilitate the Grievance and Disciplinary process for staff in assigned departments in order to uphold the highest standard of discipline and employee satisfaction/welfare in the Bank.
  • To communicate / address matters affecting employees both formally and informally and ensuring effective delivery of agreed employment benefits and services as per binding contracts and awards.
  • To provide the HRBP Head with information on any key risk issues in assigned departments that may need addressing.
  • To provide support in assigned departments on any key risk issues in assigned departments that may need addressing and ensure that such risks are addressed.
  • To facilitate staff sensitisation and access to all key employee wellness programmes.
  • To support respective people managers to review and implement employee engagement initiatives.
  • To facilitate efficient and high quality recruitment and selection of staff in assigned departments in liaison with the Talent Acquisition and Management department to ensure highly qualified/ top performers are recruited for the Bank.
  • To ensure approved headcount in assigned departments and regions is tracked and
    maintained.
  • To ensure effective implementation of the Bank’s performance assessment and measurement systems and process.
  • To implement and monitor the performance management process and calendar that supports the achievement of business objectives, analyse results and provide feedback.
  • To facilitate the talent review, identification and succession planning process in liaison with the Talent Acquisition and Management Unit so as to ensure that the Bank is attracting, retaining and developing appropriate talent.
  • To facilitate the identification and development of high-potentials.
  • To support the HRBP Head in ensuring that assigned departments have a comprehensive succession plan and sufficient cover/bench strength for all critical roles.
  • To facilitate/ participate in career and succession planning discussions for staff in assigned departments in liaison with Talent Acquisition and Management Unit.
  • To support the HRBP Head with departmental manpower planning and ensuring blueprints and organograms are updated.
  • To ensure that all HR related interventions for assigned departments are implemented.
  • Any other responsibilities or task as maybe assigned by management.

INTERNAL/EXTERNAL CONTACT

  • Internal: All Divisions
  • External: Local Regulators, Unions, Vendors




QUALIFICATIONS AND EXPERIENCE

  • Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
  • University Degree in Human Resources or other relevant subject.
  • At least five (5) years related work experience with at least 3 – 4 years at management level.
  • Demonstrated knowledge of local labour laws and HR Regulations, policies and procedures.
  • Strong employee relations background and experience.
  • Certifications: ZIHRM license.
  • MS Office proficiency.

JOB CORE COMPETENCIES

  • Communication skills, verbal & written.
  • Judgement and decision-making.
  • Drive for results.
  • Influencing and negotiation.
  • Networking and liaison.
  • Problem solving.
  • Building relationships.
  • Analytical Skills.
  • Customer Service Orientation.
  • Detail oriented, highly organized, flexible with a positive attitude, team player.

APPLICATION PROCEDURE

All applications MUST have an application/cover letter, copies of qualification certificates including Grade 12 and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to vacancies@zanaco.co.zm no later than Friday, 12th January, 2018.

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.

Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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Relationship Manager – Emerging Agriculture

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Commercial & Agriculture Banking Department to be based in Lusaka:

RELATIONSHIP MANAGER – EMERGING AGRICULTURE

JOB PURPOSE

To manage and sustain a portfolio of Commercial Banking customers, building long term relationships based on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.

Under the supervision of the Head Emerging Agriculture, the following are among the Job Key Responsibilities:

  • Responsible for business development both with new and existing customers.
  • Cross sell full commercial and agriculture product set as a primary objective.
  • Adjust risk portfolio contributions as well as other performance metrics such as customer satisfaction.
  • Develop a relationship plan for customers including sales and contact strategy.
  • Develop and implement a client-calling schedule to visit all clients in the portfolio.
  • Identify and take ownership of sales leads generated from associate Business Unit stakeholders.
  • Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances dictate).
  • Work with specialists like Transactional Services, Trade Finance and Treasury to maximise sale of these products to customers.
  • Take overall responsibility for the Bank’s relationship with customers including negotiation of pricing and service levels.
  • Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
  • Monitor and ensure adherence to risk service standards.
  • Produce call reports in agreed format for all scheduled significant business meetings, these should be filed in the shared folder and customer file.
  • Research, create and follow up on a target list for potential new business.
  • Identify priority customers to assess their present and potential contribution.
  • Manage and control portfolio within agreed limits by monitoring daily excesses to ensure that client facilities are managed within the parameters set by Credit Risk.
  • Work in partnership with Credit Analysis Specialist on new and existing credit applications, providing guidance on credit appetite and consulting with Credit Risk team as appropriate.
  • In the event of credit quality deterioration, the Relationship Manager (RM) will be responsible for producing briefs and associated updates.
  • Ensure proper segmentation codes applied against assigned portfolio of customers.
  • Interact frequently and closely with all clients to analyse and establish ongoing needs and to assist clients to better understand their financial requirements.
  • Accurately and efficiently process customer mandates/documentation requirements for financial facilities.
  • Plan and implement annual credit reviews for the portfolio.
  • Explain and structure/customise credit loan facility options, parameters and qualifying criteria.
  • Support customers in the completion of credit application information requirements.
  • Notify customers regarding the approval/decline of credit loan facilities.
  • Explore alternative solutions in the event of declines from Credit.
  • Monitor clients due for repayments and ensure collections are effected.
  • Manage and control industry sector, client exposure, and securities held to contain risk.
  • Complete disclosure to the customers in terms of service fees, and commissions.
  • Manage the performance contribution of support staff.
  • Any other responsibilities or tasks as maybe assigned by management.

INTERNAL/EXTERNAL CONTACT

  • External: Client/Customers.
  • Internal: All Divisions.




QUALIFICATIONS AND EXPERIENCE

  • Degree in Economics, Finance, Sales or Marketing or Equivalent.
  • At least four (4) years Sales experience.
  • Credit knowledge, relationship management focused resources.
  • Good knowledge of general banking practices and procedures.
  • A good current knowledge of different industry sectors and sector risk profiles/ trends.
  • A thorough knowledge of multi-level products available to commercial/agriculture banking customers and pricing structures.
  • A good knowledge of competitor offerings and structures.
  • A good knowledge of the Companies Act for correct documentation/ mandate preparation purposes.

JOB CORE COMPETENCIES

  • Verbal and written communication.
  • Delighting customers.
  • Networking/Liaison.
  • Persuading and selling.
  • Drive for results.
  • Analytical thinking.
  • Team work.
  • Strong numerical skills and financial acumen.
  • Negotiation skills.

APPLICATION PROCEDURE

All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to vacancies@zanaco.co.zm no later than Tuesday, 23rd January, 2018.

Kindly note that you MUST attach copies of qualifications along with the application/ cover letter and curriculum vitae.

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.

Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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