Tag Archives: industry

Contact Centre Team Leader

Job Summary:

To efficiently supervise the day to day operation of a Contact Centre team, ensuring that the immediate operational needs of staff and customers are properly addressed. Make sure the team members / Contact Center agents adhere to the established performance indicators of the project/department

Supervisory Responsibilities:

This position has supervisory responsibility for the following:

  • Call Center Agents
  • Contact Centre Agents

Essential Duties and Responsibilities:

(Includes but not limited to)

  • Manage a team of call/contact center agents.
  • Be in charge of call center daily Execution and management.
  • Handle escalation calls and be available when an agent appears to need assistance.
  • Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
  • Meet assigned project KPIs effectively. Monitor & take measures for improvement of team and individual performance against the agreed KPIs of the project
  • Motivate and encourage agents through positive communication and feedback
  • Set targets for all other call center agents to meet up with
  • Schedule and organize shift patterns for CC agents
  • Monitor all calls to ensure that quality standards are strictly adhered to
  • Facilitate and organize training session for all agents and participate in recruitment of new call center agents
  • Recommend and purchase gadgets to enhance job performance at the call center
  • Conduct regular review of all call center agent performance and organize training sessions for under performers
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Keep up with trends and happenings in the industry and ensuring adherence to industry standards
  • Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
  • Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

Preferred Skills:

  • Relevant Call Center Experienced
  • Excellent leadership and interpersonal skills
  • Demonstrated service excellence at a senior level in a Call Center
  • Ability to manage and motivate staff within a team environment
  • Excellent written and verbal communication skills
  • Good decision making and problem solving skills
  • Attention to detail, initiative and set high standards
  • Ability to prioritize work and workloads across a team

Preferred Qualification:

  • Minimum higher Diploma or Graduation studies completed
  • Minimum 3 years of experience in a Call/Contact Center
  • Minimum 1 year of experience in a Call/Contact Center as team coordinator role

Interested candidates can send their updated profiles to                email protected

Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Head of Legal and External Affairs

British American Tobacco Zambia is currently looking for a passionate professional to join our team in Lusaka, as Head of Legal and External Affairs. .

Principal accountabilities:

  • Ensure compliance with laws of Zambia
  • Formuate and render legal advice to the company
  • Act as Company Secretary and in particular inter alia:
    • providing the directors of the company collectively and individually with guidance as to their duties, responsibilities and powers
    • preparation for board/general meeting and ensuring that minutes of all shareholders’ meetings, board meetings and the meetings of any committees of the directors, or of the company’s audit committee, are properly recorded in accordance with the Companies Act
  • Lead and support development of campaign plans for priority regulatory issues
  • Drive business awareness of emerging regulatory issues and trends through cross-functional engagement and training so that the business can predict regulatory threats and implement plans to mitigate their impacts and/or adapt business strategy as appropriate
  • Manage key suppliers/internal contracts
  • Provide strategic insights to marketing to ensure minimum impact/disruption to Brand / Trade Marketing & Distribution strategy in a challenging and dynamic regulatory environment.

Essential requirements:

  • At least 5 years experience of a high-pressure business environment
  • At least 3 years of experience on specific issues relating to CORA
  • Experience in heading up similar projects in other group companies (preferable FMCG’s)
  • Good business acumen and commercial awareness
  • Ability to engage, lobby and communicate to drive positive change in tobacco control environment
  • A good understanding of business sustainability and its role in supporting the corporate strategy and plans
  • Strong leadership skills and team management skills. Able to motivate and inspire a senior management team
  • Able to think and operate strategically at all levels
  • Good interpersonal and communication skills, able to influence key internal stakeholders
  • Multi-dimensional thinking
  • Strong team player
  • Strong communication skills
  • Self-driven
  • Open minded
  • See challenges rather than problems
  • Excellent ability to deal with stress
  • Entrepreneur and innovative spirit

British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.

We are proud that we are consistently among the top 5 companies on the London Stock Exchange.

Our portfolio includes our world-famous Global Drive Brands – Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans – along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.

Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.

Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

The last day for application is 22nd of July 2018


Choppies Butchery Department is looking for three (3) qualified Blockmen.


  • Minimum 5 credits with 2 years experience in Meat Industry with no criminal record.
  • 2018 police clearance is an added requirement
  • Subject should be application for Employment Blockman.

Lusaka only.

Email to email protected

Closing date is on the 30th of June 2018

Collections Manager

Collections Managers is responsible for ensuring that the collections department meets all its goals. These usually include collecting on accounts in arrears and maintaining an acceptable level of Non-Performing loans, providing excellent service to all clients, and executing other collections initiatives. The collections department may also have the goal of decreasing the number of accounts in collections as well as making timely submission of schedules for accounts receivables. Take a proactive approach to identify effective solutions on past due accounts that benefit both the borrower and the Organisation.

Other duties may include but not limited to:

  • Maintain an efficient and highly effective collection process.
  • Sending timely direct debits and reconciliation of collection accounts.
  • Maintaining good relationships with stakeholders and other third parties.
  • Have excellent leadership skills and be able to make decisions for the department
  • Should be able frequently juggle multiple tasks and priorities and have good organizational and time management skills.
  • Have strong problem-solving and analytical skills and be able to think strategically.
  • Setting departmental goals and establishing performance minimums. *Monitor production of all personnel by tracking goals on a daily/monthly basis.
  • Monitor and track collection trends and suggest ways of improving recoveries of past due accounts.
  • Responsible for policy and procedures updates for the department.

Education/Experience Required:

  • Bachelor’s degree preferably in Banking and Finance, Accountancy, Business Administration
  • Vast experience with standard collections procedures
  • Must be able to work in a time sensitive environment, making sound decisions, communicating these decisions to management as well as internal staff.
  • Excellent communication and organizational skills
  • Must possess the ability to remain calm, patient, objective, and professional when presented with difficult situations.
  • Be familiar with the banking Industry and uphold a high level of integrity.
  • This position requires excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
  • Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is required.
  • Experience in a financial institution in a similar position will be an added advantage.

Please indicate the title of the of Job in the email subject. Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Only shortlisted candidates will be contacted.

Sales & Marketing Consultant

We are inviting applications for sales and marketing vacancy. We are a Sage channel Partner based in Lusaka specializing in Sage Evolution, Sage 300, SageX3, VIP Payroll & HR and Pastel Products. This position would suite a candidate with an inclination to sell accounting and Payroll solutions.

The main responsibilities will be the following:

  • Meet sales targets
  • Generate new business
  • Market research and analysis
  • After sales follow-up
  • Key account management
  • To engage with existing clients
  • To engage new clients for the Company
  • To sell & market accounting & Payroll solutions to new and existing clients
  • To report to the Services Manager on a daily basis on new sales and up & coming sales

The following competencies are required

  • Sales flair
  • Accounting background
  • Well-spoken with excellent communication skills
  • Sense of urgency
  • Friendly, warm, approachable , team player, sense of humor and empathy
  • IT or Technology Industry

Ideally the best candidate must have a minimum of:

  • Diploma in Business Administration/ Accounting/ Marketing/ or equivalent
  • At least 2 year experience in software sales and marketing.

Send application to email protected on or before 27 May 2018. Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.


The Copperbelt Energy Corporation PLC (CEC) is an independent power transmission and distribution Company with interests in closely linked businesses in Zambia and the African region.

CEC invites applications from suitably qualified, innovative and dynamic individuals to take up the position of Controller based at our Head Office in Kitwe and reporting to the Senior Engineer – System Operations.

Job Purpose

To assist with the control and co-ordination of operations of the CEC power system and to ensure safety of all persons and equipment so as to safeguard continuity of electrical power supply as per Power Supply Agreements to customers.

Key Accountabilities

  • Carry out switching operations by remote control so as to maintain continuity of electrical power to customers.
  • Issue systems operating instructions clearly and competently to ensure safe working conditions of the system in line with the CEC system.
  • Assess system abnormalities correctly so that corrective action is taken to restore electrical power within the shortest possible time.
  • Maintain accurate record of system operations in the master log book for reference, management use and billing purposes.
  • Adjust the system control operating diagram to show and maintain accurate overview of the system for smooth running.
  • Ensure that frequency and voltage are maintained within the limits laid down in bulk supply agreement and the power supply agreement.
  • Issue work permit on the equipment taken out of the system to responsible person.
  • Control the system maximum demand so as to keep maximum demand below the set target while ensuring reliability and continuous supply of electrical power to customers at minimum operational cost.
  • Ensure System Regulations are adhered to for the safety of all persons working on the system, the safety of equipment and continuity of electrical supply to consumers.
  • Undertake any other job that may be assigned to him from time to time in compliance with company program of multi-skilling.

Qualifications and Experience

  • Minimum: Grade 12 Certificate
  • Desirable: Diploma in Electrical Technology or Bachelor’s Degree in Electrical Engineering
  • Computer literate and fully conversant with the Microsoft Office suite
  • Accreditation: Registered Engineer of Engineering Institution of Zambia
  • Experience: Minimum of 2 years’ relevant experience in power system control or a role and context of similar complexity

Technical Skills

  • Good writing and interpersonal skills
  • Good public relations skills
  • Good presentation skills using constructive and logical approaches.
  • Sound business acumen with ability to anticipate and interpret changes impacting on the Electricity Industry
  • Good understanding of generating plants, transmission and distribution networks and interconnected systems

If you are keen on the above position, kindly email your application to email protected Please indicate the job title in the subject line of your e-mail and use your full name and the job title as the filename of your application (e.g., GemstoneGobe_Engineer – Cyber Security). The application should consist of your letter and CV only, in a single document. Hardcopy applications will not be accepted.

The closing date is 23 May 2018.

Agriculture Technology Specialist

Title: Agriculture Technology Specialist, Agricultural Technology Demonstration Centre, Zambia

Reports to: Program Manager and the Director – ATDC (dotted line)

Location: Zambia

Travel: 20% travel, locally and internationally

Partners: The University of Zambia and TechnoServe

The University of Zambia: www.unza.zm
TechnoServe Inc.: www.technoserve.org

I. Program Description:

The Bill and Melinda Gates Foundation have funded a three-year project which will provide technical support to two Agriculture Technology Demonstration Centres (ATDC) in Mozambique and Zambia. The goal of the project is to improve the effectiveness of the Chinese funded ATDC’s as technology and innovation hubs, making them key contributors to country led, inclusive agricultural transformation.

The project includes two core components; the first will support the ATDC leadership and staff to build their management capacity and strengthen organizational functions and the second component will enhance the ATDC’s capacity to identify, demonstrate, and pilot transformative technologies in key value chains. In Zambia, the focus will be on the indigenous poultry (free range or village chicken) value chain which was selected after a study was conducted on behalf of the ATDC. The project involves significant stakeholder engagement of value chain actors including the private sector, NGOs and Government ministries and institutions with the University of Zambia (UNZA) playing a significant role as the primary partner.

II. Position Description:

The Agriculture Technology Specialist is a three-year project funded position. The position will be housed at the ATDC with the first year’s employment through TechnoServe. To align with the goal of ensuring sustainability of the centre, the subsequent years of employment will be through University of Zambia with the vision of continuing beyond the life of the project.

The Agriculture Technology Specialist will be responsible for the introduction of the four-step ATDC Technology Transfer Model for the Agricultural Technology Demonstration Centre program in Zambia.

The Agriculture Technology Specialist’s role is:

  • To identify, test, and evaluate improved technologies and models;
  • To support the ATDCs to engage with local research institutes, private sector companies, and NGO projects to identify, test, and evaluate existing technology solutions which might be a good fit with SHF needs;
  • To develop and disseminate training-of-trainers (TOTs) programs and materials on selected technologies;
  • To support capacitation of ATDC to implement ATDC Technology Transfer Model (TTM) process, including the development of various frameworks and tools;
  • To engage in dissemination of results from the TTM to relevant stakeholders; and
  • To support development of communications regarding results of technology demonstrations and broader ATDC communication needs.

Specific core responsibilities include:

  • Be part of the design of the Industry Strategic Plan (ISP) for indigenous poultry and manage its implementation;
  • Identify relevant technologies to demonstrate and pilot for the indigenous poultry sector;
  • Conduct and manage the smallholder farmer needs assessment; develop data-sets and facilitate the poultry assessment on behalf of ATDC;
  • Develop training materials and participate in the training of farmers taking part in the Project;
  • Monitor and evaluate the success of demonstration plots and assist to determine the technologies which will be piloted;
  • Monitor and evaluate the success of the poultry pilot which will contribute to the strategy to scale-up implementation;
  • Assist the Program Manager in the implementation of program strategy and activities in accordance with overall programmatic practices (donor relations, communications and visibility, special projects, reporting); and
  • Assist in the effective monitoring and evaluation of program activities including monitoring farmer demonstration and pilot plots.

III. Skills & Experience

Qualifications & experience

  • Zambian citizen or right to work in Zambia;
  • Degree in agricultural science with a specification in animal husbandry or related discipline, Masters preferred;
  • 5 years of experience working in the agriculture sector, preferably in the private sector
  • Proven experience working in the poultry value chain with knowledge in poultry production and preferably directly with indigenous (free range) poultry;
  • Strong knowledge of general agribusiness in Zambia and working with small-holder farmers (SHFs);
  • Strategy development and implementation, and development of strategic partnerships is an added advantage; and
  • Previous experience working in a multi-cultural environment; knowledge of Chinese culture / language is an added advantage.


  • Results oriented, with proven track record of working to achieve business targets;
  • Strong analytical skills, including quantitative;
  • Demonstrated capacity to produce high quality reports in English;
  • Proven ability to create buy-in and build consensus among colleagues and stakeholders;
  • Strong skills in business software (Excel, PowerPoint etc.);
  • Strong interpersonal and communications skills in a multi-cultural environment;
  • Ability to develop well-written, cohesive analyses and reports; and
  • Written and spoken fluency in English.

To Apply: Please submit your application (by email only) to with email protected the position title placed in the subject line. Please include (1) cover letter describing your interest, (2) curriculum vitae, (3) salary history, and (4) telephone contacts of three professional referees. Please include all requirements in one document. Applications will be treated confidentially. Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Deadline for applications is 5th June 2018.

Note that only short-listed candidates will be contacted. No phone calls please

TechnoServe is an equal opportunity employer.

Restaurant Manager/Chef

Can you juggle between being a Chef and Manager? Do you have fire in your belly and purpose in your heart? Do you pour all that you are into all that you do…. and have a little fun on the way?

If so, then have the courage to pursue your passion and join the our team.

Our restaurant requires the services of a chef/manager. Ideal candidate should have.*At least 3 years restaurant experience in both areas ,managing and preparing meals of high standard, detail orientated socially focused persuasive leader with a sense of urgency to lead and organise the Food and Beverage Service Team, to set and maintain standards and to strive to always keep improving standards whilst maintaining budget and gross profit.


  • Diploma in Hotel or Food & Beverage Management
  • Must have at least 3 years experience in Food and Beverage Industry a of which 2 years should be managing a food and beverage outlet.
  • Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
  • Experience at operator level of a Point of Sales Systems
  • Experience at operator level of a Stock Management
  • Highly presentable
  • Solid English verbal and written communication skills
  • Fluent with hospitality language and terminology, particularly food and beverage vocabulary
  • Exposure and understanding of restaurant financials
  • Experience with stock control, stock count and resolving of stock discrepancies
  • Experience in Service Recovery
  • Able to work flexible hours, weekends and holidays

Please apply with CV and recent photo. apply to

email protected

Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

Only short listed applicants will be contacted.

Area Sales Manager x3

DEPARTMENT: Sales and Distribution

VACANCY: Area Sales Manager X 3

LEVEL: Manager

ZONE:  Lusaka, Western and North-Western


Manage and support Airtel distributors and staff with in the designated region by coordinating all planned segments and interdepartmental activities in order to grow market share, foster distributor effectiveness and enhance achievement of Airtel’s’ s overall business objectives for the region. Act as senior point of contact for all sales people located within the designated region.


  • Design and implement regional sales plan in line with distribution segment strategy
  • Manages sales and distribution activities within the region
  • Manage, co-ordinate and support distributors
  • Marketing Trade Execution
  • Prepare reports for management review as per the reporting calendar
  • Manage, develop and motivate staff
  • Build distribution network

Educational Qualifications & Functional / Technical Skills

  • Minimum qualification of a Bachelor’s degree in a commercial discipline
  • Relevant Experience (Type of experience and minimum number of years)
  • 5 + years of proven sales experience  with a combination of direct and indirect (distributors) within the Telecommunications Industry or FMCG environment
  • Solid knowledge of channel and indirect sales; direct sales experience.
  • Exposure to managing teams remotely will be an added advantage

Other requirements (Behavioral etc.)

  • Able to operate in a performance driven organization
  • Customer focused
  • Business acumen
  • Strong analytical skills
  • Excellent planning and organisational skills
  • Excellent interpersonal skills
  • Sets high personal standards and is goal oriented
  • Strong coaching skills
  • Excellent communications skills, both orally and in writing
  • Excellent presentation skills


Suitable candidates are required to send their application & Curriculum vitae to jobs@zm.airtel.com. Closing date for applications is Monday 30th March, 2018.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

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Governance Officer – Extractive industries

Job Opportunities at Counterpart International

Fostering Accountability and Transparency (FACT)

Counterpart International is a global development organization that empowers people and communities to implement innovative and enduring solutions to social, economic, and environmental challenges. For 50 years, Counterpart has been forging partnerships with communities to address complex development challenges and building effective governance and institutions. For more information visit www.Counterpart.org


Counterpart International is implementing a USAID-funded 5 and half year Cooperative Agreement for the Fostering Accountability and Transparency in Zambia (FACT Zambia) project. The program will improve the ability of Zambian civil society organizations (CSOSs) and citizens to collaborate with selected government entities to enhance and promote transparency and accountability in the delivery of targeted public services. The first objective of the program is to encourage civic participation among Zambians by strengthening the ability of CSOs to engage with grassroots constituencies in the areas of education, health and HIV/AIDS, sustainable rural livelihoods, and environment. The second objective aims to increase and improve the engagement between citizens and government service providers in these sectors. The Governance Officer- Extractive industries will provide technical expertise and guidance in the design and implementation of activities related to sustainable mining and environment in support of the Zambia Extractive Industries Transparency Initiative (ZEITI). Activities will focus on enabling communities to advocate for increased social benefits from mining activities for improved public service delivery.


  • Lead the conceptualization, development, quality assurance, and implementation monitoring of the extractives governance program in line with the FACT Zambia program framework.
  • Lead the sub-grantee solicitation, selection and grant management process for up to three local partner organizations
  • Coordinate and co-facilitate capacity strengthening of local CBOs and NGOs in social accountability, policy analysis, advocacy processes and campaigns, and any organizational capacity issues that might arise.
  • Support NGOs and CBOs in community mobilization and public outreach activities to broaden the oversight and participatory role of affected communities in extractive discussions and priority setting in social benefits sharing mechanisms and processes.
  • In collaboration with the Zambia EITI Secretariat, support public outreach efforts on the EITI mechanism.
  • Develop strong organizational relationships and partnerships with local and national government authorities responsible for delivering and managing services and resources.
  • Provide leadership in networking and building strategic alliances in the Extractives sector in line with the FACT Zambia program framework.
  • Spearhead the championing of women, youth and other marginalized groups in the extractives as leaders and change agents.
  • In coordination with the M&E Manager support the highest quality of project monitoring, evaluation, reporting and communications.
  • Organize regular field monitoring visits of sub-grantees, and ensure timely and comprehensive reports (monthly, quarterly and annual)
  • Support the Grants officer in ensuring that sub-grants are compliant and report any deviations from the project design.


  • Bachelor’s degree in natural resource management, environmental economics or related field; master’s degree preferred.
  • Minimum of 5 years’ experience in successfully implementing governance and social accountability projects with an excellent understanding of sector policy, advocacy, accountability and transparency issues in the extractives in Zambia.
  • Experience of policy engagement and advocacy and civic engagement in the environment, mining, natural resources and the Extractive Industry Transparency Initiative.
  • Experience in grant making and management
  • Experience on USAID projects and understanding of rules and regulations
  • Good understanding and experience in working on the EITI mechanisms
  • Experience of leading and working successfully on capacity development processes and methodologies with good facilitation skills.
  • A collaborator, able to build effective partnerships and networks
  • A team player
  • Good verbal and written communication skills
  • Able to travel regularly to support partners outside of Lusaka up to 40% of your time
  • Commitment to gender and inclusive integration, experience with gender and inclusive integration a plus.
  • Working knowledge of local Zambian languages (kiikaonde, Chilunda, Cinyanja and Citonga) a plus.


Please submit your CV of no more than four (4) pages with a covering letter to zambia@counterpart.org. Clearly indicate Governance Officer- Extractive Industries in the subject line. Closing date 23 March 2018. PLEASE DO NOT SEND ANY CERTIFICATES OR TRANSCRIPTS OF RESULTS. Only shortlisted candidates will be responded to. Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

“Counterpart International is an equal opportunity employer. Women, minorities, veterans and the physically challenged are encouraged to apply.”

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