Tag Archives: information

Front Desk Supervisor & Front Desk Officers x2

A well established lodge in Ndola seeks qualified individuals who want to fill vacant positions.

1. FRONT DESK SUPERVISOR

POSITION SUMMARY:

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.

Job level

This is a mid-level position, suitable for a hard-working individual with a strong and sober character, dead-line driven, excellent communication skills in English and a strong customer service ethic. Salary is negotiable based on competency and relevant experience.

Duties and responsibilities

The Successful candidate will be responsible for managing all front desk needs:

  • Trains, cross –trains, and retrains all front office personnel.
  • Participates in the selection of front office personnel.
  • Schedules the front office staff.
  • Supervises workload during shifts.
  • Evaluates the job performance of each front office employee.
  • Maintains working relationships and communicates with all departments.
  • Verifies that accurate room status information is maintained and properly communicated.
  • Generates and issues invoices and quotations.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Manages all online and media platforms.

Qualifications

  • School certificate
  • Diploma in General Hospitality or Management Studies
  • Minimum of 2 year experience in a Admin or finance role

2. FRONT DESK OFFICERS – 2

JOB SUMMARY

Represents the hotel to the guest throughout all stages of the guest’s stay. Determines a guest’s reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate lodge personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.Resolves guest problems quickly, efficiently, and courteously.

Duties and responsibilities

The Successful candidate will be responsible for managing all front desk needs:

  • Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Uses proper telephone etiquette.
  • Uses proper mail, package, and message handling procedures.
  • Reports any unusual occurrences or request to the Front Desk Supervisor or the Lodge Manager.

Qualifications

  • School certificate
  • Minimum of 3 years experience in a similar role.
  • A certificate in General Hospitality or Secretary studies will be an added advantage.

Applications

Applications for these position should be sent to Anderson Manda at email protected  with job title in the subject line. All applications must include the following to be considered:

  • A covering letter
  • Full CV
  • References
  • Indication of your expected salary

All candidates should be ready to start work on August 7, 2018.

Deadline for receiving applications is July 23, 2018. Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

To apply for this job email your details to duka10jobs@gmail.com

Head of Banking Services

AB Bank Zambia Limited, is a bank with a mission to improve access to a broad range of financial services for the majority of Zambian businesses and their owners in a sustainable and efficient manner. The bank provides financial services to Micro, Small and Medium-sized Entrepreneurs and their families in Zambia. AB Bank has been operating in Zambia since 2011 and has since grown steadily with prospects of further expansion.

In order to support our rapidly expanding branch network, we seek to recruit the services of an individual to fill the position of Head of Banking Services(1).

RESPONSIBILITIES

  • Manages the Sales Strategy of the department, and deliver high quality sales and services that reflect the needs of the customer, as well as meet the bank’s business and social objectives.
  • Promotes effective communication, good team spirit and build high morale amongst Banking Services personnel. Build and maintain a dynamic, motivated workforce at optimum resource numbers to deliver the business. Coordinating and providing feedback to Banking Services Staff to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation where risks are well controlled.
  • Support the sales team with regards responsibility for Bank’s High Net worth segment in order to manage this segment for value and maintain support and rapport in liaison with the
    team leaders to ensure banking services business units fulfil customer service expectations.
  • Trains and mentors the sales force on sales and technical skills.
  • Liaise with marketing and branches in the planning and holding of customer and general promotional events.
  • Assists COO with product development and the management and implementation of any special projects concerning the Banking Services Department.
  • Manages upcoming projects within the sphere of the Banking Services Department.
  • Observes changes in the banking industry and regulation, passing the information to COO for further action. Support the COO in preparation of trainings, meetings, data analysis and performance management.
  • Represents the bank and attends selective meetings e.g. BOZ, BAZ and Cash Management Committees and other external stakeholders.

PERFORMANCE REQUIREMENTS

  • Good track record in leading teams and developing staff.
  • Strong track record of target achievement.
  • Excellent sales and negotiation skills.
  • Budget and report writing skills.
  • Excellent training and mentoring skills.
  • Advanced Project Management skills.

COMPETENCIES

  • Ability to think strategically and proactively
  • Ability to prioritize and manage large amounts of complex tasks independently
  • Ability to effectively communicate with very varied target groups from clients, through staff, to other banks, regulators and investors
  • Ability to motivate, coach and lead a big team.

EDUCATION AND EXPERIENCE

  • Experience as a confirmed Branch Manager
  • A bachelor’s degree in business, marketing, or a related field.
  • Good knowledge of all operations, products, services and management structures of the Bank
  • In-depth understanding of risks and business opportunities in Banking Services
  • Experience in implementing a strategic sales plan that expands company’s customer base and ensure its strong presence.

APPLICATION DETAILS

If you can identify with our mission and you enjoy working with diverse driven teams, we can offer you an interesting position in a friendly and result driven working environment.

Email your CV and application letter to email protected by Friday 27th July 2018 indicating the position you are applying for in the subject line. No hard copy and late application will be accepted. Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Only shortlisted candidates will be contacted but we thank all of you for your applications.

Service Quality Assurance and Customer Experience Analyst

Key Responsibilities

  • To enforce Security Policies and Standards across the OPCO
  • Develops and implements quality assurance problem reporting processes and systems.
  • Analyzes deficiencies in service or performance and recommends product or service improvements to address problems
  • Coordinate the definition of IT Balance Scorecard metrics including the measurements, targets and reporting frequency. Conduct periodic audit of the reported KPIs to ensure the accuracy of the measurements
  • Custodian of all IT policies, Processes and Procedures (PPP) and ensuring they are reviewed and signed off at least once every year.
  • Maintain focus on the management of key customer related services which cut across the whole department to monitor and review the end to end flow of the service and drive for optimization to the benefit of the Customer.
  • Reporting customer related service performance and drive to ensure regulatory and litigation related risks are effectively managed.
  • Ownership of Continuous Service Improvement Process maintaining a Service Improvement Plan based on outcomes of Service Performance Reviews, Improvement actions from RCAs, etc and driving the execution and reporting of the Service Improvement Plan.

Candidate Requirements

  • BS in Computer Science, Information Management
  • Certified Information Systems Auditor (CISA) and/or Certified Information Security Manager (CISM) an advantage
  • 2 years progressive experience in computing and information security, including experience with Internet technology and security issues
  • International certification in Systems Audit
  • Problem Solving and Root Cause Analysis techniques

Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Administrative Assistant, PAMO

PATH is an international organization that drives transformative innovation to save lives and improve health, especially among women and children. We accelerate innovation across five platforms—vaccines, drugs, diagnostics, devices, and system and service innovations—that harness our entrepreneurial insight, scientific and public health expertise, and passion for health equity. By mobilizing partners around the world, we take innovation to scale, working alongside countries primarily in Africa and Asia to tackle their greatest health needs. Together, we deliver measurable results that disrupt the cycle of poor health.

The PAMO project is a United States Agency for International Development (USAID)-funded project that aims to control and prevent malaria morbidity and mortality and thereby minimize the social effects and economic losses and also to contribute to the reduction f under five all causes mortality rate, as a result of reduced malaria mortality. PAMO works with the National Malaria Elimination Centre (NMEC) to strengthen implementation of malaria control and elimination efforts. The project works at provincial, district, and community levels to 1) Support proven malaria interventions in alignment with the National Malaria Elimination Strategic Plan; 2) Strengthen management capacity of provincial and personnel to provide oversight/supervision of malaria interventions and; 3) Strengthen the Health Management Information System at the provincial and district levels to improve data reporting, analysis, and use for decision-making.

PATH now seeks to recruit an Administrative Assistant who will be responsible for providing administrative support to ensure efficient operation of the office. You will support PAMO leadership and staff by performing a variety of tasks related to office management, communication and liaison. In addition, you will provide the link between PAMO project and the PATH country office staff, as well as other projects. The admin job scope includes communicating via phone and email ensuring that all administrative assistant duties are completed accurately and delivered with high quality and in a timely manner.

Responsibilities:

  • Managing office communication and correspondence.
  • Organize and schedule meetings and appointments.
  • Take minutes at meetings
  • Maintain contact lists.
  • Produce and distribute correspondence memos, letters and forms.
  • Assist in the preparation of regularly scheduled reports.
  • Devising and maintaining office systems, including data management and filing.
  • Order office supplies.
  • Book travel arrangements.
  • Manage visitors to senior management.
  • Coordinate team meetings, arrangements for guests, tele conferencing, workshops, other project meetings as requested including needs, catering, travel arrangements, hotel suggestions, transport and other necessary details for staff and guests.
  • Support preparations of Requests for Authority to travel (RATs) for project staff.
  • Support procurement of project goods and services.
  • Process procurement related transactions in the financial system (Business World)

Required Skills

  • Diploma in Business Administration or Business Management from a recognized institution, or related field.
  • Minimum three (03) years of proven admin or assistant experience and proven knowledge of office management systems and procedures.
  • Time management skills and ability to multi-task and prioritize work.
  • Attention to detail and problem solving skills.
  • Excellent written and verbal communication skills.
  • Strong organizational and planning skills.
  • Proficiency in MS Office.
  • Must have legal authorization to work in Zambia.

PATH is dedicated to building an inclusive workforce where diversity is valued.

PATH is an equal opportunity employer. Every qualified applicant will be considered for employment. PATH does not discriminate based on race, color, religion, gender, gender identity or orientation, genetic information, age, national origin, marital status, disability status, political ideology, military or protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Technical Sales (Pre-sales) Engineer

Reports to: Technical Sales Manager

The Person:

The post demands an outgoing person who will be in constant contact with the Technical Sales Manager doing solution designs and technical presentations to the customers.
The person will be responsible to make sure that the company is compliant with Manufacturer requirement in terms of Technical sales certifications across all product range.

Requirements

  • A Bachelor’s Degree in Computer Science, Electrical Engineering, Information Technology or any relevant field with a minimum of 1 year experience in technical field.
  • Must have System Administration knowledge of at least one of the Linux systems. Those with Unix knowledge will have an added advantage.
  • Must have technical knowledge of any of the databases SQL or Oracle
  • Hardware knowledge of any of the servers and storages (SUN, IBM, NetApp, HP or EMC)
  • Must be result oriented with good customer relations
  • Ability to articulate their solutions in good English

Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

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The University of South Wales in the UK  

 

 

Bachelor’s degree     

  • BA (Hons) Business Studies (Top-up degree)

Master’s degree programmes 

  • MBA – Master of Business Administration
  • MA Education (Innovation in Learning and Teaching)
  • MSc Psychology
  • MSc Public Health
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Bachelor’s degrees 

  • BA Business Administration
  • BA Hospitality Management
  • BSc Computer Science
  • BSc Accounting
  • BSc Accounting and Finance
  • BA Economics and Business
  • BSc Finance
  • BSc Supply Chain Management and Logistics
  • BSc Electronics Engineering
  • Level 6 Diploma in Accounting and Financial Management

Master’s degrees 

  • Master in Business Administration – MBA
  • MBA Management
  • MBA Finance
  • MBA Oil & Gas Management
  • MBA Management Information Systems
  • MBA Health Management
  • Master of Public Administration – MPA
  • MA Education
  • MSc Organisational Psychology
  • MA Psychology
  • MSc Managerial Psychology
  • MSc Health Management
  • MSc Web Design and Development
  • Master of Laws – LLM

Doctorate degrees 

  • PhD – Doctorate of Philosophy
  • DBA – Doctorate of Business Administration
  • EdD – Doctorate of Education

If you wish to learn more about the UNICAF Scholarship Programme or the available study programmes, please visit www.unicaf.org

 

MIS Analyst (re-advertised)

Title: MIS Analyst

Closing Date: 27th June, 2018

OVERALL PURPOSE

Provides information that is needed to manage organization efficiently and effectively

JOB SPECIFICATION

Minimum Qualifications:

  • Degree in Computer Science, Information Technology, Information Systems, or equivalent
    Professional Registration:
  • CSZ/EIZ or any other recognised body

Minimum Experience :

  • Minimum of 2 years in Management Information System (MIS) environment 1 of which should have been writing SQL queries, data processing, database design and development

Key Skills:

  • Working knowledge of ITIL processes
  • Knowledge of telecommunications-related best practices
  • Understanding Business Intelligence and Enterprise systems
  • Knowledgeable of relational databases and/or SQL databases
  • Strong understanding of the software development cycle

click here to download the full job profile

  1. Interested candidates should submit their applications electronically via our website www.zamtel.co.zm
  2. Applications should be sent electronically consisting of a letter and CV as a single document(PDF or word)
  3. Applications should be saved and sent in the following format:Job title_Name_CVnote
    e.g. Senior_Network_Administrator_Bwalya_Mpundu_CVnote

Note: if you previously applied for this particular job and made a mistake in applying by sending an incorrect CV or Application and wish to change the file, simply re-upload the file and re-apply to update the previous document.

Call Centre Operator/Specialist

We are delighted to make the following job offer for you to join the country’s office of CeIR in the position of Call Centre Operator/Specialist.

Our offer consists the next list of the responsibilities:

1. Knowledge, Skills and Abilities:

  • Excellent written and verbal communication skills a must.
  • Demonstrated ability to multi-task and remain calm in stressful situations.
  • Ability to use a multi-line VoIP system and demonstrate computer skills, including keyboard proficiency, outlook proficiency and basic office software.
  • Clear diction.
  • Quick perception and the ability to work with large volumes of information.
  • Good memory.
  • Sociability, stress resistance, punctuality.

2. Responsibilities:

  • Incoming calls;
  • Consultation of clients/subscribers on the phone/online-consultant under the project;
  • Check results of telephone conversations in the database;
  • Check/answers to letters and complaints of customers/subscribers.

To apply simply send your 2-paged resume to email protected only online applications will be considered. Ensure to indicate “Call-Centre Job” in the subject of the email. Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Chief Financial Officer / Financial Controller

Our Client based in Lusaka province, seeks to recruit a Chief Financial Officer / Financial Controller . The core of this position is to effectively help manage risk and plan the organization’s financial strategy as it is in a rapid expansion.

The CFO will have the following main roles:

  • Ensuring high level of internal financial control and accounting
  • Preparing reliable current and forecasting financial reports
  • Driving the company’s financial planning to ensure that financial objectives are attained
  • Communicating effectively and timely about financial planning, performance, and potential risks
  • Advising CEO on issues related to financial control
  • Advising the board of directors on financial performance and risk, and all business strategies related to finance
  • Assisting CEO in fundraising applications and reporting
  • Supervising all finance personnel
  • Coordinating and producing all statutory documentation as required

Tasks

The CFO will be tasked with the following specific tasks and activities:

1. Planning

  • Assist in the strategic planning regarding the company’s future direction
  • Evaluate and advise on the performance and viability of any existing or new business area
  • Develop financial strategies
  • Manage the budgeting process, including budgets for the Regional offices
  • Develop or improve performance measures supporting the company’s strategic direction

2. Operations

  • Manage accounting department
  • Manage cash and stock, which requires special attention given the long cash flow cycles for some of the company’s customer contracts
  • Manage relations with external debtors
  • Manage all aspects of the HR department relating to finance
  • Manage legal, statutory and tax issues

3. Financial Information

  • Manage the preparation and dissemination of all financial information, including monthly Management Accounts, monthly Management Reports and yearly Annual Accounts
  • Report financial results to the board of directors

4. Risk Management

  • Understand and mitigate the company’s key risk elements
  • Construct and monitor reliable control systems
  • Maintain appropriate insurance coverage
  • Ensure that the company complies with all legal and regulatory requirements
  • Ensure that record keeping meets the requirements of auditors and government agencies
  • Report risk issues to the board of directors

5. Funding

  • Understand the short, medium and long-term funding needs of the company
  • Understand and advise on the company’s capital structures
  • Compile financial data necessary for funding applications
  • Help CEO with reporting related to funding

Required Skill Set

  • The CFO should have a master’s degree in accounting or business administration, or equivalent business experience.
  • The CFO must be able to fluently understand and manage all aspects of the company’s accounting and management reporting.
  • The CFO must be able to have appropriate systems and processes in place and collect sufficient data to have a bird’s eye view of the financial performance and risks of the business.
  • The CFO must be able to make projections for the future as well as spotting current trends and anomalies. The CFO must have an emotional relationship but a rational response to such trends and anomalies. In other words: the CFO must independently “react” and swiftly “ring the bell” appropriately, be it an opportunity or a threat, which he/she likely should spot before anyone else.
  • The CFO must be a good leader and a communicator both written and verbal. He/she must be able to convey a situation and its priorities timely and effectively to different levels of the organisation: general staff, finance team, management and CEO and in some instances directly with the board of directors.
  • Proven experience as a Financial Controller is a must. Proven experience as CFO is a big plus but not a requirement. However, the CFO must have prior experience of partnering with an executive team.
  • The CFO must be a Zambian resident or have a Work Permit.

Send an application via email to email protected In the subject line please indicate the position you are applying for; only those applications that reference the position in the subject line will be reviewed. Your application should consist of a cover letter and CV with three contactable referees (email, phone and full addresses). Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

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UNICAF partners with universities in the UK, the US, Europe and Africa to offer online, quality undergraduate and post graduate degrees, to the benefit of thousands of students in Africa and other continents.

The University of South Wales in the UK  

 

 

Bachelor’s degree     

  • BA (Hons) Business Studies (Top-up degree)

Master’s degree programmes 

  • MBA – Master of Business Administration
  • MA Education (Innovation in Learning and Teaching)
  • MSc Psychology
  • MSc Public Health
  • LLM Laws

 

 

Multi-campus Unicaf University in Africa

Bachelor’s degrees 

  • BA Business Administration
  • BA Hospitality Management
  • BSc Computer Science
  • BSc Accounting
  • BSc Accounting and Finance
  • BA Economics and Business
  • BSc Finance
  • BSc Supply Chain Management and Logistics
  • BSc Electronics Engineering
  • Level 6 Diploma in Accounting and Financial Management

Master’s degrees 

  • Master in Business Administration – MBA
  • MBA Management
  • MBA Finance
  • MBA Oil & Gas Management
  • MBA Management Information Systems
  • MBA Health Management
  • Master of Public Administration – MPA
  • MA Education
  • MSc Organisational Psychology
  • MA Psychology
  • MSc Managerial Psychology
  • MSc Health Management
  • MSc Web Design and Development
  • Master of Laws – LLM

Doctorate degrees 

  • PhD – Doctorate of Philosophy
  • DBA – Doctorate of Business Administration
  • EdD – Doctorate of Education

If you wish to learn more about the UNICAF Scholarship Programme or the available study programmes, please visit www.unicaf.org