Head Customer Servcie Zamtel

Title: Head Customer Service

Closing Date: 26th December, 2021

OVERALL PURPOSE

Responsible for managing exceptional customer service through policies and procedures and oversee the customer service provided by the customer service teams internal and or external. Drive an effective customer service culture in the organization.

JOB SPECIFICATION

Minimum Qualifications:

Bachelor’s Degree in Business Administration, Marketing or any relevant field

Professional Registration:

ZIM Membership

Minimum Experience :

8 Years working experience in a customer service positions

Key Skills:

Knowledge of CRM systems. Knowledge of negotiation and conflict resolution techniques is preferable

1. Interested candidates should submit their applications electronically via our website www.Zamtel.co.zm
2. Applications should be sent electronically consisting of a letter and CV as a single document(PDF or word)
3. Applications should be saved and sent in the following format:
   • Job title_Name_CVnote
   • e.g. Senior_Network_Administrator_Bwalya_Mpundu_CVnote

Note: if you previously applied for this particular job and made a mistake in applying by sending an incorrect CV or Application and wish to change the file, simply re-upload the file and re-apply to update the previous document.