Call Center Agent Fidelity Labour Consultants Ltd

Fidelity Labour Consultants Limited is urgently seeking to employ call center agents (12) on behalf of its client in the communication industry.

Job Responsibilities:

• Calling dormant customers to pay for their subscription
• Provide information to clients on products and services offered.
• Manage and resolve customer complaints.
• Follow up customer calls where necessary.
• Inform clients by explaining procedures, answering questions and providing information.
• Maintain communication equipment by reporting concerns and issues raised by customers.
• Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.
• Update job knowledge by studying new product descriptions and participating in educational opportunities.
• Accomplish sales and organization mission by completing related results as needed.
• Other duties as assigned by supervisor.

Qualifications / Skills:

• Excellent verbal communication
• Fast learner
• Computer literate
• Excellent listening skills
• Self-starter
• Data entry skills
• Interpersonal skills
• Customer focus
• Excellent customer service
• Attention to detail
• Professionalism
• Multi-tasking
• Good time keeping

Education and Experience Requirements:

• Full Grade twelve (12) certificate.
• College certificate in Public Administration, Marketing, Public Relations or any related field.
• Previous customer service experience, especially in a similar industry is an added advantage.