IT Assistant PKF Zambia Chartered Accountants

PKF Zambia is part of PKF International global family of independent firms bound by shared commitment to quality, integrity and creation of clarity in a complex regulatory environment. We have offices in over 400 locations and we operate in more than 150 countries across 5 continents, and specialize in providing high quality audit, accounting and tax, and advisory solutions to international and domestic organizations in all our markets.

The IT Assistant will provide IT support to the firm. This is an ideal role for anyone who wants an opportunity to be involved in all areas of IT within a company.

Roles and Responsibilities

Email Management

• Maintain the Corporate Email System
• Train and provide support to staff

Security & Compliance

• Ensure the firm policies and procedures are implemented for all systems
• Identify Risks, formulate controls and additional actions to mitigate exposure
• Deployment and management of anti-virus software to firm computers

User Support and Training

• Maintain an Incident Management System
• Train staff to enhance their use of IT systems and knowledge on security awareness.
• Provision of technical and user support to staff on both new and existing systems.
• Provision of IT support to key events

Support Network Administration

• Installing, configuring and managing network equipment such as switches, routers and firewalls
• Develop and implement network solutions to improve the efficiency of the current systems.
• Manage the Access Control systems
• Monitoring and improving network performance
• Troubleshooting and resolving network problems

Repairs and Maintenance

• Ensure all hardware is maintained at a regular interval and keep a maintenance log
• Maintenance of an up-to-date inventory of software and hardware.
• Repairs of Laptops, Desktops, Printers, Scanners and other computer-related equipment

Data Backups and Disaster Recovery

• Perform backups for all systems on a regular basis
• Ensure that all backups are tested and Keep a log for data backup
• Ensure Disaster Recovery measures are put in place for all systems including offsite backups

Software Management

• Management of Windows Server Operating System
• Installation, configuration and management of various software’s and accounting packages used by the firm

IT Audits

• Plan and implement income generation activities for the firm through the provision of IT Audits and other IT-related services.

Reporting

•  Provide periodical reports for all operations

Qualifications and Experience

• Grade 12 School Certificate with a minimum of five (5) ‘O’ Levels (Credit or better)
• Bachelor’s degree in Computer Science or in a relevant field is required.
• Minimum of three (3) years working experience in an Information Technology environment.