- Company: Reprographix
- Location: Zambia
- State: Solwezi
- Job type: Full-Time
- Job category: Engineering Jobs in Zambia
Purpose
Your position is a highly skilled technician level job where you are expected to perform a full workload of responsibilities. You are responsible for the timely and cost-effective maintenance and repair of office product equipment and Software including promoting and maintaining a high level of customer satisfaction with our service and products.
Responsibilities
Ability to use ERP service systems or demonstrated capacity to assimilate proficiently
Mandatory completion of required Ricoh trainings and exams as may be scheduled
Maximize equipment up-time through timely response, effective and efficient repair with customer training to ensure high levels of customer satisfaction.
To troubleshoot software, printer hardware and related electronic issues independently.
Extensive knowledge in printing technologies from small desktop machines, Office printing to production printing equipment.
Knowledge of Computer networks and enterprise networking environments.
Extensive general IT knowledge and analytical skills.
Possess excellent customer service and communication skills.
Complete all administrative aspects of the job on time and error-free.
Provide accurate feedback with call close information, parts usage reporting and customer meter/counter readings.
Analyze customer needs, recognize business opportunities, and influence sales volume growth.
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
Must be able to problem solve, conduct written and verbal communication, read and comprehend technical information.
Attend to any other duties as assigned
Qualifications and experience
A minimum of a Diploma in Electronics, Office equipment and repair or Technology specific hardware maintenance and repair.
I.T qualifications like ITIL, Comptia A+, N+ and Server+ are an added advantage
Must have a valid manual driver’s license
Ability to lift and carry 25kg. Pull, lift, reach and transport equipment parts and boxes.
Must be a resident of Solwezi.
Closing date by Friday 25th February 2022.
To apply for this job email your details to recruitment@repro.co.zm
Closing Date : 25th February , 2022.
