Customer Service Representatives Emperor Palace Entertainment Limited

Emperor Palace Entertainment is a Media, entertainment and online sports betting company integrating strategy, creativity and technology to provide unique customized media and entertainment solutions. Our Group is headquartered in Lusaka, Zambia in the Southern part of Africa. Our Group is in the business of event management; brand activation and promotion, exhibition management as well as Digital Media and Tour marketing. We offer personalized consultation, as we understand to create a unique solution for you, we need to deeply understand your specific needs and requirements. The positions we are looking for are the following;

1. Customer Service Representatives

Basic Job Information

Job Category :Banking
Job Level :Entry Level
Employment Type :Full Time
Job Location: Lusaka, Zambia
Offered Salary: Negotiable
Apply Before(Deadline):N/A

Job Specification

Education Level :Bachelor’s Degree Graduate
Experience Required :More than 1 year
Professional Skill Required:
Time Management Skills, Multi-Tasking Skills, Communication Skills
Proficient in Microsoft office 2016 or higher, such as Outlook, Word, Excel.
Strong proficiency in interpersonal and communication skills including verbal and written English.
High level of attention to detail and accuracy.

Other Specification

Proven customer support experience.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, priorities, and manage time effectively.
Effectively manage large amounts of incoming email/chat/calls.
Identify and assess customer’s need to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication
Willing to work during night shifts and public holidays

Competences

• Must have betting experience and knowledge
• Good with numbers
• Must be able to speak English fluently. (Ability to speak Hindi is an added advantage)
• Patience
• Problem solving skills
• Friendly
• Teamwork
• Pays attention to detail
• Time Management
• Attentiveness
• Punctual