Trade Operations Officer Absa Group

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Job Summary

To deliver performance excellence through working as part of a team that undertakes a wide range of processing and servicing activities.
This is a generic role to be carried out within all of the Absa Africa Centralised operations processing sites, and the role holder may be required to work flexibly across a variety of different activities.

Job Description

•    Undertake required processing and servicing activity in accordance with set procedures.
•    Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken.
•    Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organisation.
•    Achieve individual operational performance targets and support the achievement of team targets.
•    Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements.
•    Action any complaints received in accordance with procedures.
•    All transfers should be done within SLA.
•    Provide cover for other team members as required plus any other duties that may be provided by line manager from time to time

Outputs:
•    Ensure that all work is reconciled at end of day
•    Returns are submitted in a timely manner
•    Processing of trade payments on SMS/Ebox
•    Responding to queries from our correspondants and non correspondent banks
•    Reconciling transactions with Recon dept
•    Establishment of LCs, Invoice discounting, Collections and Guarantees
•    Opening of liability accounts for new LCs
•    Reconciliation of liability accounts at monthend
•    Ensure queries are resolved within SLAs
•    Ensure that all income is collected as per tariff and any deviation from this are supported by email approvals from RM
•    Ensure there no nostro items outstanding for more than 7 days
•    Ensure that all SDs are cleared off Nosto by day 2 as these expose the bank to possible losses as the bank is out of cover.
•    Ensure that Reconciliation of Liability and Cash Margin accounts is done by  month ends (3nd of each month)
•    Ensure blues are raised on all LCs which run more than 1 Quarter
•    Ensure all trade documents are worked on and dispatched within 2 days of receipt if they have no discrepancies
•    Ensure all parties on the LC documents are screened in full (On Ebox,World Check and CTPR Website) before processing
•    Ensure that approval from CRO is sought for all Government guarantees without exception
•    Ensure that  indemnities for guarantees are filled before processing as per procedure at all times

•    Work closely with the team leader, supervisors and other team members as one team to deliver excellent performance.
•    Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
•    Provide cover for other team members as required plus any other duties that may be provided by line manager from time to time
•    Support and adopt the implementation of change initiatives.
•     Participate in local events to support local develop individual and team skills and raise the Absa profile in the local community
•    When directly receiving customer enquires, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the team leader when all other efforts have been exhausted to resolve the customer’s request.

Outputs:
•    Attend Morning hurdles to review the teams performance
•    Attend Community activities organised by the team

Quarterly                                                                                                                                 (5%)

•    Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
•    Identify sales leads through reviewing income levels on customer statements, questioning customers when they mention specific needs and referring any new lead to customer advisors/RMs
•    When specific sales campaigns are running in branch, explaining the campaign details in brief to customers and direct them to the customer advisors for further information.

•    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards.

Technical skills / Competencies
Administrative and operations support: Provide administrative and operations support against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | : | : | : | : | :

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)