Reservations Coordinator Kafunta Safaris

Kafunta Safaris is looking for an experienced reservations coordinator who will be assisting the Sales Manager with daily reservations for our three properties.

The ideal candidate would be based in Zambia but the work location can be negotiated.

This is a permanent full-time position.

Some of the responsibilities will include:

• handle reservations for international, regional and local markets
• handle domestic flight reservations
• respond promptly to all inquiries by email, phone, messaging services
• liaise with travel agents, tour operators, ground handlers and third party suppliers
• supervise billing and payment collection in relation to reservations
• compile monthly and yearly reports
• liaise with the lodge management team
• when visiting the lodge: assist the management team with guest relations
• connect with community and conservation projects locally
• additional responsibilities may be added depending on work location

Skills/Requirements:

• Minimum 5 years experience in the safari industry
• Minimum 3 years experience as a reservation agent in a high-end hotel/lodge
• Excellent customer service skills
• Experience in dealing with travel agents/tour operators and a good understanding of the international tourism industry
• Good problem-solving and mathematical skills
• Mature, reliable, trustworthy and self-motivated
• Strong organization skills
• Knowledge of ResRequest desired
• Computer skills and good English communication skills (verbal and written)
• Passionate about the African bush