Description
Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.
We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment.
As a Key Account Manager, you are sharp, talented, and passionate professional to develop an outstanding relationship with our customers and grow the company’s businesses for the Airtime Credit and Mobile Financial Services (ACS & MFS) by promoting Optasia’s products to new clients & territories in Zambia.
What you will do
- Establish productive and professional long-term relationships with stakeholders at all levels
- Coordinate the involvement of company personnel, including service, technical support, finance, marketing and management resources, in order to meet account performance objectives and customer’s expectations
- Optimize service performance from a financial point of view
- Assess, clarify and validate customer needs, including roadmaps and tenders, on an on-going basis
- Monitor the market and competitor activities
- Regular reporting on sales activities, opportunities, threats, project progress etc.
- Proactively lead a joint company-strategic account planning process that develops mutual performance objectives and financial targets
- Drive solutions-orientated efforts that address the customer situation
Accountabilities and Performance Measures
- Achieve assigned service performance targets from SLA and financial perspectives
- Achieve sales targets for new business (cross-selling opportunities)
- On-time payment collection
- Complete strategic account plans
- Active member of integration project team and ensure on-time service launches
- Maintain high customer satisfaction ratings
- Arrange meetings between CXO level account personnel and the company’s management
What you will bring
- 5 Years of verifiable experience in Large Account Management
- Proven sales track record of Telecom and/or VAS and/or Mobile Financial services/solutions
- Sound understanding of the culture, politics and (regulatory) policies in Zambia and a good insight into the telecom industry
Your key attributes
- Strong interpersonal and relationship building skills
- Modern, consultative sales techniques and results orientated
- Self-motivated and ability to work independently
- Ability to converse with stakeholders of all levels, from C-level to business operations
- Effective influencing, persuasive and negotiation skills
- Highly analytical, converting trends into actions
- Excellent presentation skills
- Pro-active attitude
- Multi-tasking and coordination
- English and local language is required
