Customer Care Executive On-cart

Job Overview

On-cart is hiring an experienced Customer Service Associate which is dedicated, honest for the assigned work, and ambitious to grow with the performance.

Job Types: Full-time, Permanent work from the office,

Responsibilities for Customer Service Associate

• Respond promptly and professionally to incoming customer inquiries via chat, telephone, or email in minimum response time.
• Maintain updated knowledge of the organization’s products, services, and customer service policies.
• Document customer interactions when necessary.
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
• Assist clients by demonstrating the use of the platform like Application and website.
• Participate in training opportunities provided by the organization.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs

Skills Required

• Conflict resolution
• Interpersonal skills
• Team player as well as an individual contributor
• Multitasking
• Problem-solving
• Communication
• Relationship building