Overview
Job Summary
This Technical / Reliability Engineer role shall source and develop analysis methods to determine reliability of client Products, components, and processes by acquiring and analysing data
Essential Job Duties:
- Ensures MIN Product Improvement Reports (PIR) issued by product technicians meets the established requirement and with adequate data and or meaningful information.
- In coordination with Customer Service Team, investigate reliability problems to determine the root causes using methodologies such as the “5-Why”.
- Focal point for Field Test implementation and Reporting.
- Provide technical assistance on all product and/or quality related issues
- Highly involved in the warranty process, ensures the technical content of claims is clear and complete
- Provide assistance to Service Manager where required.
Task Specific Competencies
- Possesses the skills and Product knowledge needed to perform tasks efficiently and competently
- Demonstrate ability to conduct complete product inspection, identifying defective parameters and provide detailed reports and remedial actions
- Analytical Thinking
Education and Experience
- Associate’s degree or equivalent from two-year College or technical school in Electrical or Mechanical Engineering and minimum five (5) years related experience and/or training in repair and maintenance of heavy mining equipment; or equivalent combination of education and experience
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