The suitable candidates main responsibilities and duties include but are not limited to the following:
1) Security Management:
Monitor the cctv, alarms and vehicle tracking systems
Managing the delivery of the control room service and ensure delivery of operational KPI’s
Ensuring operating systems are functioning correctly and are fit for purpose
Acting as a focal point for security operations decision making during routine and emergency situations
Ensure all incidents/messages are passed to the relevant persons
Use two-way radio to effectively communicate with guards, supervisors, and management
Communicate with emergency services as per standard operating procedures when required
Carry out additional duties as required during emergencies
Reporting critical incidents to the security manager
Incident and investigations management
Providing reports and recommendations process improvements
Client liaison and professional client relationship
Security advice to clients
Effectively dealing with and managing client complaints
Threat and Risk assessment/reporting
Any other duties deemed relevant to the role
2) Personnel Management:
Manpower management and rostering
Ensure compliance to the company’s disciplinary code
Initiating and chairing disciplinary hearings
Ensure all company SOPs are followed
Conducting and monitoring control room staff appraisals and encouraging further development
3) Control Room Management:
Equipment management – issuing emergency equipment to the technical and operational teams, and maintain records issuance/return of company property
Keep control room appearance up to the established service
Maintain control room visitors logbook
Develop and complete the control room policy and procedure
Managing training and development and recruitment of control room staff
Developing the control room operations manual that supports all control room operations, updating when required and formulating and implementing security policy and procedures
Qualifications/Attributes/Skills/Experience
IT related qualification as a minimum requirement
A Bachelors degree in computer science or any other IT related field – advantageous
Computer literate (MS Office, In-depth knowledge of Windows systems, networking, and data base fundamentals)
Education/training in management and/or security management
Trained in Control Room, CCTV and alarm monitoring (proof to be provided)
Relevant CCTV/Control Room experience (more than a year would be advantageous)
Control Room Management (2 years experience)
To deliver effective team management
Good communication skills (verbal and in writing)
Strong interaction capabilities with residents and the client
Diligent and neat in appearance
Ability to work under pressure and take charge
Clean disciplinary, criminal and credit record
Have a sound knowledge of security techniques
Knowledge about computer systems in operation within the Control Room
Understanding of all alarm systems
Passion, innovation, and service excellence
Applicant must submit the following to laverne.argente@corvus-group.com
1) CV
2) Qualifications/Certificates
3) Recent payslip
4) Industry references
5) Evidence of relevant past experiences
