Technical Writer Queen Sheba Tech

Job Description
We’re searching for an experienced technical writer to join our team and help take our customer – self-service knowledge-base services to new heights.

As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering.

Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives Of This Role

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content about our system
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
  Develop and maintain detailed databases of appropriate reference materials.
• Technical support with the system(Tier-1), when customer have a question about the system and how to use it, need to direct to the correct link on the knowledge-base for assisting or give him the correct answers.
• When needed open a ticket with the Dev team to solve issues.

Skills and Qualifications

• 2-4 years’ industry experience as an effective technical writer
  Knowledge with compliance(GDPR/ISO27001 and more..) and security industries
• Proven ability to quickly learn and understand complex topics
  Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience.
• Knowledge with Freshdesk