Administrative Assistant/customer Care Agent Zai Delivery

ADMINISTRATIVE ASSISTANT/CUSTOMER CARE AGENT

Zai Delivery, a company providing solutions in the transport and delivery services is interested in hiring a dynamic individual for the role of Administrative assistant/Customer care agent. The job scope includes communicating via phone and email ensuring that all administrative duties are completed accurately and customers are well served in an efficient and timely manner. Responsibilities include providing administrative support to ensure efficient operation of the office

Responsibilities

Answer phone calls and take customer requests.
Resolve customer complaints and grievances via phone, email or mail in an amicable and professional manner.
Manage, dispatch and coordinate with riders to ensure on time delivery at all times.
Organize and schedule meetings and appointments.
Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
Assist in the preparation of regularly scheduled reports.
Develop and maintain a filing system.
Order office supplies.
Submit and reconcile expense reports.

Requirements

Highly competent.
Understanding of Internet based businesses.
Attention to detail and problem solving skills.
Customer orientation and ability to adapt/respond to different types of characters
Excellent written and verbal communication skills.
Proficiency in MS Office.
Proven admin or assistant experience.
Attention to detail and problem solving skills.
Strong command of English and Nyanja/Bemba.
Knowledge of office management systems and procedures.
Contribute to team effort by accomplishing related results as needed.
Excellent time management skills and ability to multi-task.
Strong organizational and planning skills