IT Manager cGrate Zambia

Position Overview

The IT Manager supervises the IT Team and manages the Business IT Processes, IT risks, IT Support
and ensuring business continuity.

Job Responsibilities

Strategic Roles

• Recruitment and Supervision of IT Team
• Identify IT risks and implement IT risks mitigation processes
• Coordinate the maintenance of IT Systems
• Oversee the execution of IT support to staff and external partners
• Implement new IT Processes and Oversee the implementation of existing processes
• Coordinate system changes with group software development team
• Requirements gathering and analysis on system integrations
• Coordinate integrations and testing with third parties and software development team
  Data Administration
• Managing data sources i.e. system databases, systems data and staff data
• Preparing DB queries and reports for staff and partners
• Prepare and manage the Management Information Systems (MIS)
• Managing data management policies
• Implementing security measures for company data
  Infrastructure and Network Management
• Manage a team that maintains the company’s core network and servers
• Core systems administration

Testing

• Managing a team that handles tests for the following:
  • SMS and USSD Aggregation
  • EVD Integration testing
  • Mobile banking integrations
• Merchant Payments integrations
• Deposits and withdrawals integrations
• 543 Pay integrations
• System enhancements by the development team

Banks and corporate customer’s support

• Assist the company’s banking partners with support for:
• Mobile banking services IT support
• SMS aggregation services
• USSD aggregation services
• Merchant payments services

As well as above, any other duties given by management

Accountability and Performance Measures

• Accountable for IT Team Performance
• Accountable for Systems Performance
• Efficiency of IT Support System
• Effective execution of IT policies
• Adherence to agreed system uptimes of company IT systems
• Maintenance of sufficient support levels for both banking partners, customers and fellow
  staff members
• Accountable for system integrations i.e.
  • Pace of integrations
  • Stable integrations
• Adherence to agreed system uptimes of company IT systems
• Performance of databases and other data sources

Organizational Alignment

• Reports directly to the managing director
• IT team reports to the IT Manager

Qualifications

• Minimum five years’ experience in IT support role
• Minimum 3 years hands on Mysql experience post qualification will be handy
• Minimum 3 years Linux experience post qualification
• Computer science degree or equivalent
• Experience in an IT Telco, Fintech and Banking environment is a requirement
• Software development skills will be handy