Business and System Analyst – IPMS Heifer International

Heifer International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Function

The Business and Systems Analyst – Integrated Program Management System (IPMS) will be the individual responsible for the ensuring full implementation of IPMS and that day-to-day support, training and issues resolution is proactively managed for IPMS. They will be embedded in each Program Area and work with the Program Area team and country program staff to ensure that needs related to IPMS are defined, issues are escalated (as appropriate) and resolution is sought. Working in close coordinaton with program teams, the role will be dedicated to hearing and interpreting the project management needs of program and project staff in their associated Program Area and ensuring that those needs are addressed. The role may be located in any of the following countries; Ethiopia, Kenya, Nigeria, Tanzania, Senegal, Uganda, Rwanda & Zambia.

ESSENTIAL CHARACTER TRAITS:

A successful candidate eager to learn, with exceptional problem solve skills and enthusiastic to collaboratively work on innovative solutions. This role requires a strong commitment to team work, detailed oriented, excellent communication skills, strong ability to work cooperatively with multi-cultural teams, manage multiple priorities and thrive in a matrixial reporting management structure.

RESPONSIBILITIES & DELIVERABLES

A. Supports the maintenance and continued improvement of Heifer’s project management business processes. (35%)

B. Specialist in Heifer’s cloud- based project management software and preserving its value to program staff. (40%)

C. Provide analysis and reporting to support the strategy (15%)

D. May perform other duties related as assigned (10%)

Minimum Requirements

1. Bachelor’s degree in international development or relevant field, plus two years experience in project management in non-profits.
2. Practical experience in project management in the INGO space.
3. Proven experience in project management systems use.
4. Bilingual English and Spanish (writing, reading and speaking).

Preferred Requirements

1. Excellent problem-solving skills based on the analysis of available data to identify solutions to complex problems.
2. Proven experience in managing change management processes within a development organization.
3. Experience managing Azure and other Microsoft environments.
4. Strong experience in project management, project management certification is a plus, Project D Pro.
5. Ability to train individuals and teams using participatory methodologies and different tools. Strong facilitation skills preferred.
6. Ability to translate complex concepts and ideas into simple, clear, and actionable reports.
7. Skills in software management, data processing and information generation.

Most Critical Proficiencies

1. Demonstrated ability to manage and communicate effectively across cultures and teams.
2. Strong ability to listen, analyze, and document issues.
3. Patience with building capacity and the gradual change of the work.
4. Strong experience in project management, project management certification is a plus, Project D Pro
5. Demonstrated flexibility and creativity in planning and problem solving.
6. Proven ability to exercise sound judgment in challenging situations.
7. Proficient in performing Data Quality analysis while paying attention to details.
8. Experience with SharePoint, excel, and PowerBi.

Essential Job Functions and Physical Demands

1. Ability to work under pressure, perform multiple tasks and manage consistently competing priorities and high-volume, meticulous work, comfortable in rapidly changing environment. Must be flexible and able to improvise to handle a variety of situations.
2. Ability to maintain close relationships and work with team members from a distance and with limited opportunity for personal interaction.
3. Constant sitting and working at a computer for extended periods.
4. Constant face-to-face, electronic, and telephone communication with colleagues and the general public.
5. Ability to travel and adequate physical conditions are necessary to travel internationally.
6. Ability to work with sensitive information and maintain confidentiality.
7. High attention to detail and accuracy.