JOB POSTING NO. 2
JOB POSITION: FRONT OFFICE SUPERVISOR
DEPARTMENT: FRONT OFFICE
REPORTS TO: GENERAL MANAGER
POSITION SUMMARY:
As Front office Supervisor, you typically serve as the face of the hotel. Provide customers with a first and last impression as both the greeter of new guests and well-wisher to departing guests.
DUTIES AND RESPONSIBILITIES:
- Ensure that consistent high quality customer service is delivered. Provide guidance and leadership for front Office staff
- Expected to be uniform provided by management at all times while on duty
- Oversee that guest are welcomed, registered into the hotels computer system and assigned appropriate rooms/suits.
- Perform or delegate various tasks i.e. making or confirming reservations, verifying and collection of guest’s payments, issuing room keys and contacting housekeeping and maintenance departments with guests complaints and problems.
- Provide necessary support to other departments and external liaisons. E.g. Marketing, other unit front office, etc
- Maintain all essential front desk equipment and supplies, control guests access to safe deposit boxes.
- Ensure that all invoices are closed on time taking into account all the laid out company procedures and requirements. E.g. LPO attached and invoices signed by General Manager.
OTHER RESPONSIBILITES:
- Ensure happiness and guest satisfaction
- Fostering of a professional work atmosphere with the aim of retaining and attracting new customers.
- Completing bookkeeping duties i.e. balancing accounts
- Recording and referring comments/complaints to the hotel manager.
- Record keeping of work schedules for staff.
- Ensure that the working area is always clean and tidy and has all the required stationary.
- You will be expected to undertake any other assignments that management may require you to do from time to time
PREREQUISITES:
- Have an eye for detail, excellent customer service and communication skills.
- Computer skills and basic math skills
- Be resourceful and take ownership of problems and issuing arising.
REQUIRED QUALIFICATION:
- Full Grade twelve Certificate
- Diploma in General hospitality, Hospitality management or any other related field (higher Certificate shall act as an added advantage)
Must be Computer Literate
REQUIRED EXPERIENCE:
- 5 years’ experience at the Front of which 3 years must be in Supervisory Position.
- Five Star experience shall be an added advantage
Interested candidates who meet the criteria above are encouraged to submit their application letters, with detailed Curriculum Vitae, copies of certificates, and contact details of three (3) traceable referees to:
THE HUMAN RESOURCE AND ADMINISTRATION OFFICER
MIKA CONVENTION CENTER
PLOT NO. 34 ‘A’ SUB 9 WATERFALLS MEANWOOD
OFF GREAT EAST ROAD.
OR
Email: mcchr@mikahotels.com
Candidates are free to either submit hard copies or soft copies to the above stated address.
The closing date for receipt of applications is 7th October, 2022. Only shortlisted candidates will be contacted.
