I.T Technician R A Consulting Services Zambia Ltd

Department: Technical

Location: Lusaka

Job Title: I.T Technician

General Description:

The preferred candidate shall manage complete end user computing environment to ensure that all laptop, desktops, printing environment and other EUC devices (IPBX, VC facilities, mobile devices…), LAN/WAN devices (switches, access points, routers) are available for employees and other business users.

Responsibilities:

• Image Management: Building, maintaining and deploying desktop/laptop images.
• Patch Management: Acquiring, testing, and installing multiple patches to an administered computer system.
• Antivirus Management: The maintenance, deployment, and analysis of antivirus in desktops and laptops
• Hardware Configuration & Certification
• Application Packaging & Virtualization: Service which enables automated deployment of applications to the future state platform (existing or new).
• Software Distribution: Centralized application packaging and distribution.
• Incident and Problem Support: This involves break/fix, configuration issues, troubleshooting, and software installations, repair and restore of servers, hardware repair (if required), all coordination with 3rd party Partners for resolution in incidents and problems.
• Product Strategy & Development: Education and integration of information related to desktop.
• Desktop Management: The functions required to provide desktop support to a user’s device.
• Asset Management: Update the Asset Inventory and Management System for addition, modification or disposal or assets; ensure that inventory tools are duly installed on workstations; to maintain the asset inventory in offices and highlight the need for replacement/refresh of End of Life/End of Service equipment
• Asset tagging and asset store Management
• Device asset reconciliation with finance and Software reconciliation with IT as per request
• BIMAC (Build, Install, Move, Add, Change) services for all devices
• Onsite support of incident and request for All Employee devices. Such as Wi-Fi access and basic diagnostic of computer/laptops.
• Technical evaluation of Devices and UAT.
• Print services: location based printer / scanner installation, troubleshooting
• IT end user accessories Management (display panel, motherboard, RAM, HDD, charger, battery etc.)
• End User Computing Device (EUC) license Management, Provide true up count, Partner warranty management
• auditing, verification of EUC devices and software Trend Analysis and reporting
• support for SCCM agent deployment and issues

·         Patch/new tool deployment through SCCM, wherever applicable.

• Network administration: operation, administration and maintenance of end user network (LAN/WAN/Wireless LAN).
• support for internet and intranet access
• support for 3rd party software installation and troubleshooting
• support for windows time sync of the domain clients
• support for domain client adding and removing issue (join/disjoin)
• Install/uninstall application software on laptop and desktop
• Support users to troubleshoot on using office suite or common applications.
• Support users to troubleshoot wireless access issue from their computers.
• Support users on using/configuring IPBX / PBX / VoIP telephones (Polycom, Cisco, …)
• Support users on using/configuring Soft VoIP and VC software (Polycom, Cisco, …)
• Support users on using office communications tools (Skype for business, Skype, …)
• Support users on using VC (Video Conference) facilities (Polycom, Cisco, …)
• Liaise with L3/OEM vendors where required to troubleshoot / resolve end users’ issues
• EUC Support for local and remote offices/sites
• Hard disk encryption for mobile / workstations
• Administration, Management of CCTV and electronic access controls
• Support users on office automation
• As a First level support for end user applications.

Qualifications:

• Diploma or Degree in Information Technology, Computer Science or related field
• From a recognised University.
• Must Possess a full grade 12 certificate
• Minimum of two years of relevant work experience
• Experience in setting up and maintaining computer hardware
• Experience in computer user support
• Must be able to communicate well in spoken and written English
• Valid Driver’s License is an added advantage
• Good Knowledge on Printer Maintenance will be added advantage