Technical Coordinator Macadams Repairs Maintenance & Cleaning Limited

Job Title: Technical Coordinator

Department: Operations

Reporting  to: Operations Manager

Job Summary:

As a Technical Coordinator, you will be reporting to the Operations Manager assisting with various administrative duties and Operational activities. This includes data management, market research, data analysis and report writing of the activities. Handle the technical aspects or monitor technical activities of Macadams Repairs Maintenance and Cleaning Limited .if the equipment need repairs or trouble shooting, you complete the repairs or supervise trouble shooting activities.

Responsibilities will include but not limited to the following:

• Responsible for the running of the proper on a day-to-day basis, in line with the company’s standards and oversee teams ensure their roles are accomplished on time.
• Handling the administration work in an efficient manner and attentiveness to details ,handle complex tasks that require attention to detail
• Generate report  weekly, monthly, quarterly and yearly for head office
• Verifying that all job cards performed by the technician are kept in track and are adequate to the industry regulations
• Oversee inspections and troubleshooting of equipment machinery
• Performing other ad-hoc duties as requested by management
• Maintaining strong relationship with Existing Clients who have signed service level agreements with Macadams Repairs Maintenance and Cleaning Limited
• Reply to  emails and phone calls regarding customer relationships
• Carry out tasks entrusted by Director
• Carry out market research and ensure that the data collected is accurate Inform Accounts/supervisor of overdue accounts and money currently owned
• Reaching the target and goals set for the Region, maintaining and expanding the customer base
• Lead and participate in staff inductions and training for the Region.
• Establish and maintain clear lines of management and effective procedure, and work closely with his/her Team to achieve this.

Key skills required:

• Excellent written and verbal  communication
• Ability to work individually and others
• Resource planning and time management skills
• Broad knowledge of technical equipment and systems
• Professional and customer led attitude to work
• Great Time  management skills
• Ability to work in an organized and structured manner
• Ability to work both independently and as part of  Management
• Open -minded and able to integrate new process
• Ability to anticipate and resolve potential issues
• Ability to multitask and priorities time efficiently, especially when under pressure
• Problem-Solving skills, adaptability, flexibility and inter personal skills
• Strong customer orientation and communication skills
• No fear of decision –making
• Good knowledge of the services and product range

Personal Attributes

• Self-starter with good communication skills
• Being able to interact with all levels of personnel staff
• Being able to prioritize
• Good stress management skills

Educational qualifications

• High school certificate
• Diploma In electrical Engineering or related field is preferable
• Member of Engineering Institute of Zambia

Experience

• 2-3 hands-on work experience