Job Title: Customer Experience Representative
To resolve customer complaints and queries through telephone calls, live chat, email, face to face and relevant media platforms to provide consistent standards of quality service to customers.
Responsibilities
- Provide first line technical support for all customer queries Maintain and develop existing customer relationship and increase stickiness
- Provide accurate and up to date information to customers
- Identify from customer requirements, the reason for the call and classify calls appropriately
- Maintain confidentiality of all customer related information
Candidate Requirements
- Customer experience professional
- Bachelors Degree in Mass Communication /Business
- Well-developed communication and analytical skills
- Good problem-solving skills and focus on quality
- High customer and service orientation
- Excellent communication skills and customer relations.
- Good knowledge of sales products and services
Applications are invited from suitably qualified candidates to fill the roles highlighted above.
Please complete the form by following this link.
Kindly forward your Application and CV to recruitment.zambia@liquidtelecom.com, clearly indicating the title of the Job applied for in the subject.
Closing date for all applications is Saturday the 26th November 2022
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