IT End User Support Technician – Lusaka R A Consulting Services Zambia

Applicant must have the followings skills set, with a minimum of two years work experience:

1. Technical knowledge: A deep understanding of printers and laptops, including their components and functions, is essential.
2. Troubleshooting skills: Ability to diagnose and solve hardware and software issues in printers and laptops.
3. Electrical knowledge: Understanding of electrical circuits and components, and the ability to test and repair them.
4. Part replacement skills: The ability to replace damaged components and circuit boards.
5. Communication skills: Good communication skills are important for explaining technical issues to customers and for taking clear and detailed notes.
6. Attention to detail: Careful and meticulous attention to detail is necessary when working with small components and electronics.
7. Customer service skills: The ability to provide excellent customer service and to handle customer complaints and concerns in a professional manner.
8. Physical dexterity: Fine motor skills and manual dexterity are important for handling small components and for performing delicate repairs.
9. Organizational skills: Ability to keep track of multiple repair jobs and to prioritize tasks effectively.
10. Adaptability: The ability to learn and adapt to new technologies, equipment, and repair techniques.

Qualifications:

• Grade 12 Certificate (6-24 points)
• Computer Science Degree.
• Must Be Linux Certified