Specialist – Product Management MTN Zambia

This role is OpCo based not in Dubai or South Africa

Mission/ Core purpose of the Job:

The Specialist will develop the wholesale carrier services product roadmap, which includes Fixed connectivity and IP services, and manage the wholesale carrier services product catalogue. The role will be responsible to develop new carrier services products, including managing the product definition and delivery cycle, pricing and technical and commercial specification definitions aligned to market trends and commercial requirements from sales and commercial support team.

The role will monitor the product implementation, launch and FAB processes. The Consultant will liaise with the wholesale connectivity product and GEBU product teams to develop a unified wholesale and enterprise approach for fixed connectivity products.

Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA’s):

The Product Specialist Fixed Services role will be accountable to achieve the following objectives:

• Support the development and management of the global Fixed Connectivity roadmap and product plans, working into the wider Connectivity Portfolio to build a single connected platform between wholesale and Enterprise
• Drive the development and management of Connectivity and IP Services product offerings
• Create and manage the carrier services product catalogue, including specification and pricing for new products
• Collaborate with OpCo’s to understand key needs and requirements from a carrier service perspective and incorporate them into the MTN GlobalConnect product catalogue and plan
• Build and manage business cases for product implementation, adequately approximating CAPEX and OPEX impact and monitoring business case performance once the product is launched
• End-to-end ownership of product implementation – project managing covering multiple teams including technical and sales, and ensuring operational procedures are defined
• Responsible for pricing; based on intelligence of competitive carrier services pricing
• Responsible for carrier services profitability and management of product economics for this line of business
• Define and maintain a customer experience plan and ensure customer satisfaction
• Ensure the processes are defined to accommodate for fault handling and resolution, as well as fraud detection/prevention/response
• Provide stakeholders with updated high-quality product collateral, target prices and discount matrices across routes and accounts
• Track, and manage the product commercial and service performance, recommend and deliver on continuous improvements (revenue uplift and cost reduction), including product upgrades and changes
• Collaborate with stakeholders to provide sales, operational, competitor, market and product insights
• Manage CRM product and pricing catalogue and ensure it is up to date.
• Competitor analysis and benchmarking

Job Requirements (Education, Experience and Competencies):

Education:

• Minimum 3-year Academic Degree (Business Administration, Engineering, Computer Science, Marketing)
• Fluent in English

Experience:

• 2+ years relevant commercial experience in the fixed-line international telecommunication industry preferably in enterprise/carrier product business
• 2+ years of relevant product management and or analytics within the telecommunication space
• Fixed Connectivity experience (desired)
• Project Management skills

Competencies:

• Able to work effectively with multiple stakeholders in a multi-cultural environment
• Strong analytical skills to adequately anticipate demand and make investment decisions
• Working knowledge of business practices
• Knowledge of risk management (a risk taker who carefully considers risk/reward) and business development
• Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
• Strong computer literacy
• Understanding the connectivity infrastructure wholesale landscape, with a focus on emerging markets