Salesfloor General Assistants x3 Jumbo Wholesalers Zambia

Job specifications/responsibilities will include but not limited to the following:

Assist Cashiers with Barcodes

• Speedy response to cashiers’ calls for assistance
• Accurate codes provided to the cashier
• Speedy response to customer requests for assistance.
• Ensure that accurate product codes are given to the cashier in a quick and efficient manner.
• Ensure that customer needs are met timeously and accurately

Customer Satisfaction

• Effective communication with all stakeholders to ensure customer satisfaction
• Approach customers in the store to establish if they need assistance Through knowledge of products in the store
• Deal with customer queries and escalate queries to the relevant manager where appropriate
• Work quickly and accurately to satisfy the customer’s request

Shrinkage and breakage control

• Minimise shrinkage and breakages
• Demonstrate consistent application of internal policies and procedures
• Escalate identified problems to the relevant manager
• Report suspicious occurrences or people to management and security personnel
• Handle stock carefully

Safety

• Adhere to all safety regulations at all times.
• Adhere to all safety regulations
• Report any unsafe conditions and practices to management immediately

Requirements:

• More than 1 year of related experience in retail business
• Minimum Grade 12 or Equivalent
• Experience in a similar position
• Excellent interpersonal skills and customer orientation
• Attention to detail and working under pressure
• Computer literate in MS Office, MS outlook
• Excellent communication skills
  • Excellent ability to sellExcellent attention to detail & planning and organizing skills