Operations Analyst ENGIE Energy Access Zambia Limited

Title: Operations Analyst

Department: Zambia Operations

Reporting line: Head of Operations with a dotted line to the Head of Finance

Location: Zambia
About ENGIE Energy Access (EEA)

ENGIE is the largest independent electricity producer in the world, and one of the major players in natural gas and energy services. The Group has more than 50 years of experience on the African continent and has the unique ability to implement integrated solutions all along the energy value chain, from centralized electricity production to off-grid solutions ( Solar Home Systems, mini-grids) and energy services. ENGIE Africa counts nearly 4,000 employees, has 3.15 GW of power generation capacity – in operation or construction, and is a leader in the decentralized off-grid energy market (Access to Energy) providing clean energy electricity to more than 4 million people through domestic solar installations and local mini grids.

ENGIE Africa created a new business line Access to Energy (EEA) which encompasses the activities of Fenix, Mobisol (2 companies providing Solar Home Systems solutions) and ENGIE PowerCorner (active in mini-grids construction and operations). With these three entities, ENGIE Africa underlined that it is bringing decentralised electricity to more than four million people in nine countries. This initiative also illustrates ENGIE Africa’s strong belief in the huge potential of these activities and has built a leading and unique position in the EEA African market and is willingness to input all the necessary resources to make these activities business scalable and grow and deliver on its promises both in terms of revenues and social impact.

The mission of EEA is to deliver affordable, reliable, and sustainable energy solutions and life changing services with exceptional customer experience. We do this in order to improve the quality of life of our customers and support economic prosperity through access to clean energy.

Job Description

The Zambia Operations  team is seeking a talented, motivated Operations Analyst to join our high-impact team.  This position is a key role within operations; a fast-paced environment at the forefront of providing a world-class supply chain service in the off-grid, renewable energy space. The successful candidate must demonstrate passion for EEA’s mission, values and customers. They will work closely with country departmental heads/directors to identify bottlenecks to scale our after sales service operations, and areas for improvement of the production, distribution and inventory processes, while owning the data operations and performance reporting of all in-country operations and digital networks.

This position requires an individual who will: drive key strategic initiatives focused on improving efficiency and quality across multiple company verticals, supporting country teams; use data-driven visualizations and high-impact analysis to make data recommendations into execution.

 1. Key Responsibilities:

1. Business intelligence, reporting & data visualization for operations, inventory accounting and after sales services.
2. Documentation and improvement of processes, systems and standards for customer experience reporting and data analytics.
3. Broader project-related analytics and performance insights (in cross-department or country activities)
4. Provide back up support for analysis in operations and financial inventory accounting services.

2. Main Activities:

• Create dashboards to monitor the health of operations for the 9 EEA markets by implementing a scorecard model that provides for regular updates.
• Integrate scattered data from various existing platforms into focal points for data-based decision making for supply chain.
• Provide custodianship for all data needs within supply chain operations including the full implementation of reporting cycles and maintaining such reports.
• Work closely with business data partners in the data warehouse, and other departmental data analysts to strengthen data insights for operations.
• Implement an automated data management strategy that reduces dependency on people to provide information for key metrics that facilitate operations decision making.
• Work closely with country operations heads to Identify critical policies in supply chain to support full implementation through data analytics and integrity.
• Identify operational issues that require further research using data to ensure appropriate measures are implemented to close those identified gaps.
• Conduct research on identified operational constraints and develop various problem-solving modeling strategies to solve the identified gaps.
• Suggest key improvements in EEAs supply chain operations to ensure in-full implementation of recommendations while working closely with internal stakeholders.
• Provide ad hoc training and support to key stakeholders on critical data management skills to facilitate upskilling within the operations team especially country data team.
• Support key projects in operations and supply chain with all data needs including inventory management, warranty, supply chain optimization among others.

3. Knowledge and skills:

Experience:

• Minimum 3 years of experience in statistics, data science, data management, operations research, and related data analytics roles.
• Strong immersion in operations / supply chain activities of a business with  proven interaction and experience of such data field.
• Ability to utilize big data to develop and maintain critical business dashboards to facilitate key decision-making using data.
• Ability to work with multiple data sources and tools for data storage to ensure synthesized data is sensible.
• Technical knowledge of operations / supply chain processes needed to extract critical KPIs and metrics for measurement.
• Project management experience is important to manage short-term and long-term data needs to support critical research projects and programs       within operations.
• Able to travel on need basis to support countries to implement necessary  data integrity strategies to facilitate regular monitoring of core operations  KPIs.

Qualifications:

• A bachelor’s degree statistics, operations research, data science or data analysis or related field.
• Professional certifications in data science and analysis such as SAS, data camp, MATLAB, data cleaning is important.
• Project Management certifications and skills are an important advantage.
• Ability to leverage math and analytical thinking especially with big data to identify daps / problems.
• Excellent communication skills to facilitate frequent interaction and collaboration with colleagues to execute solutions.
• Organized and able to follow through and prioritize tasks
• Strong critical and analytical thinking skills with ability to solve problems.
• Strong attention to detail
• Ability to synthesize complex information from different sources and to distinguish important information from details
• Strong ability to work with large amounts of data to develop strategies and make rigorous decisions
• Experience as a collaborative, hands on team player and eagerness to learn  new tools and / or roll-up sleeves to get the job done.
• Outstanding written and verbal communication skills (English).
• A can-do attitude with demonstrable willingness and ability to learn.

Language(s): 

• English is needed
• French is an added advantage.

Mandatory Technological skills:

•  Advanced MS Office User: Excel, Powerpoint, Word, Project is important.
• knowledge of data languages such as SQL, Python, R.
• Working knowledge of professional data visualization tools such as SAS, Tableau, PowerBI, Looker is important.
• Knowledge of source databases and ERP systems such as SAP, NAV, CRM, salesforece is needed.
• Working knowledge of SAP

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

a significant exposure to ethics risk given the geographical footprint (9 African markets) and type of activities (B2C, with large sales force on the field), this hire is critical for business continuity.