Sales Intern NetOne Information Technology Ltd

Position: Sales Intern (Call Centre)

Location: Lusaka, ZM

Contract: Internship

Probationary Period: 6 Months

Submissions: careers@netone.co.zm

Reporting Manager: Head Client Acquisition- Digitize

Background

NetOne (www.netone.co.zm) is a leading Information & Communications Technology Services Group and is looking to grow its Sales team through the introduction of additional Sales Executives in the Core Infrastructure & Software Solutions divisions who shall take responsibility of business development through direct sales engagements. NetOne represents over 26 OEM vendors in Zambia such as Dell, HP, Cisco, Microsoft, Sage ERP, VMWare, Symantec, Avaya, Veeam, Net App, Oracle EATON & APC to name a few and the Sales team is directly responsible for generating businesses leads and converting these to sales for specified industries with given products & related services.

If you are an individual that believes in career progression, innovative, fearless and want to be on the winning team, we are the team for you!

RESPONSIBILITIES

The duties of the job will include but are not restricted to:

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Following up complicated customer calls where required.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints and actions taken.
• Managing administration, communicating and coordinating with internal department.

KNOWLEDGE, SKILLS AND ABILITIES

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.

• Bachelor’s Degree in Mass Communication/ Marketing or related field.
• Call Centre Experience is an added advantage.
• Excellent communication skills.
• Must be customer focused.
• Must be patient and empathetic.
• Focused, accountable, responsible and committed to success.
• Proactive approach with a high level of attention to detail
• Must be systematic and results oriented personality
• Experience of 6 months to 1 year will be an added advantage.
• MUST HAVE a valid driving license with 2 years plus driving experience.