L3 Support Engineer (Networks) NetOne Information Technology Ltd

POSITION PROFILE

Position: L3 Support Engineer (Networks)

Location: Lusaka, Zambia

Contract: Permanent

Probationary Period: 3 Months

Submissions: careers@netone.co.zm

Reporting Manager: Assistant Manager – Technical Services.

Who’s Hiring?

NetOne is a leading technology services Group based in Lusaka, Zambia. Since its inception is 2007 the group has grown to be Zambia’s leading technology service provider offering a range of solutions including client computing and enterprise business solutions with long standing relationships with leading OEM manufacturers across the ICT sector. NetOne owns and operates Zambia’s first Tier III carrier neutral data offering colocation services, infrastructure as a service and software as service. NetOne also owns and operates the Swish Pay platform enabling digital payments from consumer to merchant through its integrations with Visa, MasterCard and Mobile Money platforms. The group continues to innovate in launching new products to the Zambian market and is therefore looking to grow our team!

If you are an individual that believes in career progression, innovative, fearless and want to be on the winning team, we are the team for you!

RESPONSIBILITIES

• Carry out preventative maintenance of NData’s core Infrastructure as instructed by the Head of Technical Services.
• Support and handle all escalations from the NOC department about all services offered by NData.
• Configure and deploy networking and security-related platforms for both internal and external customers.
• Patch data center network and security devices and applications as regularly required by policy.
• Configure and troubleshoot customer network and security platforms.
• Carry out site surveys, planning, installation, and commissioning of LAN, MAN, and WAN network projects.
• Contribute in various capacities to customer projects as required.
• Carry out LAN and server implementation projects.
• Perform vendor management activities such as coordination with ISP, Telecoms, and other third-party providers.
• Contribute to the promotion and development of Netone’s culture of excellent customer service.
• Ensure daily, weekly, monthly, and quarterly reviews are carried out in regard to the PCI environment.

Undertaking any other duties/tasks (as assigned) or responsibility required to ensure the achievement of the objectives of the job within the overall objectives of NetOne IT Limited.

KNOWLEDGE, SKILLS, AND ABILITIES

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.

• Bachelor’s Degree in an IT-related field.
• Must have a minimum of 3 years of similar experience.
• Possess required certification CCNA, Network +, Security+.
• Excellent technical knowledge in configuring/troubleshooting network devices such as Switches, Routers, firewalls, etc.
• Able to operate with minimal supervision.
• Open for 24×7 availability.
• Excellent communication and presentation skills.
• Must have a valid driving license with 2 years plus driving experience.

Undertaking any other duties/tasks (as assigned) or responsibilities required to ensure the achievement of the objectives of the job within the overall objective of NetOne IT Limited.