Assistant Hotel Manager Zambia-China Economic & Trade Cooperation Zone (ZCCZ)

People that meet the following responsibilities and qualifications are eligible to apply

Brief introduction

Zambia-China Economic & Trade Cooperation Zone Development Limited (ZCCZ) is the 1st declared MFEZ in Zambia by the Zambian government. We are working to develop two Multi-Functional Economic Zones in both Chambishi and Lusaka through construction of infrastructure and attraction of Foreign Direct investment.

Assistant Hotel manager to perform managerial duties, ensure accuracy and provide excellent service. The successful candidate will be responsible for the following key Duties:

• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services.
• Communicate with customers when appropriate (welcoming them in them in the facilities, address their complaints, find solutions to the problems, and offer information etc…)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conferences planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.

Qualifications

• Proven work experience in the hospitality industry or relevant role over 5 years
• Experience with a Chinese organization is an added advantage
• Fluency in English
• Understanding of all hotel management best practices and relevant laws and regulations guidelines.
• Working knowledge of MS Office, knowledge of hotel management software (PMS) is an added advantage.
• Full Grade 12 Certificate
• Diploma in Business Administration, Hotel/Hospitality Management or relevant field