Reconciliation Officer Absa Group

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Job Summary

To process payments within agreed service level agreements while maintaining highest degree of accuracy.

Job Description

• Process domestic and customs duty payments from the suspense accounts to the collection accounts using SFI or Integrator within agreed timelines.
• Process all funds sitting on collection accounts to ZRA and NAPSA accounts held at BOZ and ZANACO using Real Time Gross Settlement (RTGS)
• Identify matching items on all ZRA and NAPSA suspense accounts that are not auto matched by the Recon team.
• Ensure all relevant documentation relating to ZRA sweeps are filed for future reference.
• Assist in implementing initiatives and strategies that are aimed at enhancing the smooth running of the ZRA/NAPSA payment processes.
• Ensure items on suspense accounts are reconciled so that they do not go into exception.
• Educate the branch network on correct processing of payments into correct suspense accounts

• Escalates issues relating to risk and service in a timely and effective manner.
• Report all system failures to local IT help desk. Conduct system checks as directed by IT and ensure any unresolved issues are taken up by IT. Escalate outstanding issues to the Manager when required.
• Look at all suspense accounts allocated and thorough investigations are done to resolve all out standings items.
• Ensure that you adhere to the FTOs and SDV policies when processing work.
• Manage relationship with ZRA processing staff
• Ensure customer’s queries/complaints are resolved within 72hrs according to SLA.
• Ensure payments are processed without errors by observing the do it right first time principle

• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development
• Set Set and agree SMART performance objectives with the line manager to enhance the PD process
• Attend Morning hurdles to review the team’s performance
• Attend Community activities organised by the team

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards

Education

Further Education and Training Certificate (FETC): Financial Sciences (Required)