Receptionist MarcTina Consultancy Ltd

Company Background
MarcTina Consultancy is a company offering consultancy services across multiple industries and sectors, in various countries (UK, Kenya, Zambia)

Job Description:

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

Role and Responsibilities

• Making appointments for all staff or for specific employees, such as executives
•  Organizing files for billing, customer and client records, etc.
•  Directing visitors to the correct office
• Responding to all customer inquiries in a polite and timely manner
• Handle incoming and outgoing mail, packages, and deliveries, ensuring timely distribution.
• Maintain a clean and organized reception area, ensuring it is presentable at all times.
• Provide general administrative support, such as data entry, document preparation, and filing.
• Assist in coordinating and executing office events, meetings, and conferences
• Maintain and update office directories, staff contact lists, and other relevant databases.
• Monitor and manage office supplies inventory, placing orders as needed.
• Collaborate with internal teams to ensure seamless communication and coordination

Qualifications and Education Requirements

• Degree or equivalent Diploma; additional certification or education in office administration is a plus.
• Proven experience as front desk representative, agent or relevant position

Knowledge / Skills

• Familiarity with office machines
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation