JOB DESCRIPTION – TEAM MEMBER – DIGITAL BANKING SALES
Essential Information:
A Digital Banking Sales Officer drives sales, usage, profitability and growth of e-solutions/ products and channels in the country. He/ she also increases the penetration (utilization) of UBA products / e-banking solutions in the country and Public Institutions.
Reporting Relationships:
Functionally reports to the Country Head E-Banking Sales
Administratively reports to Country Head E-Banking Sales
Supervises:
Nil
Job Duties:
- To grow the Bank’s card / collection and payment business through recruitment of new customers and high uptake of card products to specific targets set by Management.
- To create strategies to drive card volumes and volumes on collection and payment platforms.
- To ensure all deployed electronic channels (ATM/POS) are profitable/ full utilization of payment and collection products deployed to customers.
- To monitor and report performance on all card products/payment and collection products.
- To expand the Bank’s partnership network through the development of new relationships.
- To identify cross selling opportunities within existing relationships to expand the volume of business.
- To drive card sales/ Bank’s collection and payment products through the network.
- To track and report any challenges faced by customers and ensure effective escalation and complete closure of all issues.
- To identify opportunities for new products through market surveys, research and regular interaction with customers and make recommendations to management for implementation.
- To identify and recommend the deployment of new channels (POS/ATM) at strategic locations to drive product usage.
Key Performance Indicators:
- Conversion ratio
- Customer satisfaction
- Returns on sales or expenses
- Pipeline opportunities
- Team work and proper reporting
Skills:
- Problem solving skills
- Attention to details
- Good communication skills (written and oral)
- Good team player
Job Requirements & Knowledge:
- Good knowledge of customer relationship management
- Knowledge of various UBA e-products and services
- Basic banking operations
- Excellent selling and marketing skills
- Excellent oral and writing communication skills
- Interpersonal skills
Application requirements:
- Candidate must possess a first degree in Computer Science/Engineering, Systems Engineering or Operational sciences with strong Information Systems component.
- Candidates must have a minimum of 5 credits on their Grade 12 results with Mathematics and English included.
Qualified candidates meeting the above requirements must send copies of their Curriculum Vitae, a cover letter and academic qualifications in a SINGLE DOCUMENT in either Word or PDF to careers.zambia@ubagroup.com before 24th October, 2023.
Only candidates that meet the position requirements need to apply.
