Call Centre Agent iSON Xperiences

Job Description

iSON Xperiences is the largest 3rd Party BPO service provider in Africa with a presence in 17 countries in Africa with client base across various verticals which include telecommunication; internet and television sectors.

REPORTS TO: Team Leader

Position Summary: The Call centre agent is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA.

The primary focus of a Call centre agent is to assist; retain; acquire and/or recover customers.

Duties & Responsibility

1. Build rapport with customers by handling each and every customer call in a courteous; and professional manner,

2. Ensures consistently imparting the correct product and services information during each call.

3. Obtains; imparts; clarifies and verifies information to and/ or from customers to ensure delivery of exceptional customer service

Qualifications

i. Must have completed 12 years of schooling (GCE).

ii. Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.

iii. Good typing speed and computer skills, particularly with regard to Microsoft office applications

iv. Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.

Note: Only those who meet the requirements will be contacted for interviews.