Business Development Manager ExpressCredit Zambia

ExpressCredit is a global consumer finance company operating in Zambia and three surrounding countries, including Namibia, Botswana, and Lesotho.

We operate a multi-channel lending platform for private and government sector employees underserved by mainstream financiers. As a good corporate citizen, our goal is to help people in need of short-term and long-term financial assistance – all of which make a meaningful and lasting impact on the local communities.

ExpressCredit is a game-changer and one of the fastest microlenders in the country. A combination of new technologies, mobile sales, and a network of branches and direct sales positions us well for growth and building a sizeable, well-performing loan portfolio.

Express Credit Zambia seeks to recruit a self- motivated, experienced, skillful and result oriented professional for Business Development Manager position based in Lusaka.

Job Purpose

As the Business Development Manager, your primary responsibility will be to drive the growth of our branch network, identifying opportunities for new branch openings, and strategically positioning our services in key cities. You will play a pivotal role in shaping the company’s market presence and ensuring our services reach individuals in need. Achieving goals to increase new business and grow current business.

Key Responsibilities

• Conduct comprehensive market research to identify potential and locations cities for branch expansion in the region.
• Analyze demographic, economic, and competitive factors to determine market viability.
• Managing budgets and prepare monthly and quarterly management reports for the Chief Commercial officer.
• Work closely with all relevant department when looking into branch expansions – scout locations, follow-up on Procurement quotes and tickets logged, investigate quotes if needed, ensure IT orders are in place by constant follow up.
• Monitor company vehicle in area, for maintenance and licenses.
• Develop and implement a strategic plan for expanding our branch network.
• Collaborate with cross-functional teams to align expansion efforts with overall business objectives.
• Identify and prioritize target cities based on market potential and business goals.
• Conduct on-the-ground assessments to determine the optimal locations for new branches.
• Negotiate favorable terms for lease agreements and collaborate with legal team to finalize contracts.
• Ensure compliance with regulatory requirements for each branch location.
• Cultivate relationships with local authorities, community leaders, and business associations to facilitate smooth branch openings.
• Collaborate with marketing teams to promote new branch launches and create local brand awareness.
• Establish key performance indicators (KPIs) for branch expansion and monitor progress regularly.
• Generate reports on market trends, competitor activities, and branch performance for leadership review.

Qualifications and Requirements

• Bachelor’s degree in Marketing & Sales/Business Administration
• Grade 12 School Certificate with 5 credits including English and Mathematics
• 3-5 years’ proven and well referenced work experience in Sales and relationship management at managerial level
• Proven experience in business development, market expansion, or a similar role within the financial services industry.
• Previous experience in Microfinance, financial services or insurance sector will be advantageous.
• Excellent time management, analytical and organizational skills with a strong customer centric focus.
• High degree of confidentiality required (Maintain confidentiality regarding all information being processed, stored, or accessed).
• Approachable and team player with problem solving skills.
• Excellent verbal and communication skills in English.
• Proactiveness and Assertiveness.
• Business acumen, customer focus, ability to communicate effectively and assertively
• Must possess planning and time management skills
• Clean and valid driving license. Must have at least one year driving experience