Software Customer Support Specialist Chesco-Tech

Chesco Tech is a Technology local Company founded in 2010, surrounded by experts in the Telecommunications, Networking, Software Engineering, Sales and Marketing Industry. We provide information Technology services such as Software Development, therefore Mobile apps (Android, IOS), Secure Web Hosting services, online marketing services, Networking, CCTV Installations, online Payment Solutions, Graphics and Logo Designs and other out sourcing services.

We work on a clear understanding to support your business needs today and a practical foresight of what it will need tomorrow. With an unmatched passion for detail and a compulsive desire to ensure business expectations are met. Our Team works to provide our client s with purposeful, result oriented IT Solutions in our business of exceeding expectations.

Duties/Responsibilities:

• Identifies, investigates, and resolves users problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software , connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.

Education and Experience:

• A Grade 12 certificate and at least a Computer Related certification.
• At least 1 year of experience in customer technical support highly preferred