Tourism Supervisor African Parks Zambia

BACKGROUND

African Parks is a non-profit conservation organization founded in 2000 that manages 22 National Parks and protected areas in 12 countries 20 million hectares. This is achieved through long-term agreements with national governments, putting in place funding solutions and establishing good governance and management to achieve ecological, social and financial sustainability.

Job Overview:

The Tourism Supervisor is a key member of the Liuwa Plain National Park (LPNP) team, playing an integral role as a link between Tourism Management and tourism operations. Reporting to the Commercial Development Manager, the Tourism Supervisor’s main responsibility is ensuring the tourism facilitates in LPNP are at a high standard.

The main responsibilities include:

1. Tourism Operational Management
   • Manage all operational aspects of the facilities ensuring high standards are kept.
   • Undertake regular visits and quarterly inspections to ensure all facilities are running optimally.
   • To assist in the expansion of the tourism product portfolio through the development of new tourism products, in line with LPNP business, social and conservation goals and objectives.

2. Merchandise and Staff Management
   • Identifying merchandise sellable in the reception office/tourism centre and with permission, procure the merchandise.
   • Keep stock/merchandise flow in check and ensure that merchandise is always neat.
   • Liaison with Human Resources to ensure all Camp staff details and documentation is complete and up to date.
   • Identifying training needs and implementing in house training on Request and Tall order.

Capabilities, competencies and experience needed for the job

• Diploma in Tourism or any conservation-related field with 3 years’ experience in tourism industry.
• Holder of a valid Class B or higher driving license.
• Trained or knowledge of Request and or Tall order systems.
• Fully computer literate, good organizational skills, and team player.
• Fluent English and Lozi (written and spoken).

African Parks Zambia is an Equal Opportunity Employer.